TL-Enrollment & Billing

Job Summary

Serve as a team level specialist for enrollment and billing operations in a hybrid night shift role ensuring accurate benefits open enrollment processing and adherence to HIPAA standards for payer and provider clients. Collaborate with cross functional stakeholders to resolve member issues prevent billing discrepancies and support continuous improvement in core healthcare administration services.

Responsibilities

• Manage day to day enrollment and billing activities for payer and provider accounts to ensure timely and accurate processing of member transactions across multiple systems and files.
• Coordinate benefits open enrollment cycles by validating eligibility data plan selections and contributions so that members receive correct coverage and billing from the effective date.
• Monitor inbound eligibility and billing feeds to identify missing inconsistent or duplicate records and drive prompt remediation that prevents downstream financial or service impact.
• Analyze complex member enrollment scenarios such as multiple coverage changes qualifying life events and retroactive updates to determine appropriate system updates and adjustments.
• Apply HIPAA standards in every transaction by following privacy safeguards minimum necessary data principles and secure handling of protected health information.
• Document detailed processing steps exception patterns and resolutions so that the team knowledge base supports faster onboarding and consistent service delivery.
• Collaborate with payer and provider operations finance and call center teams to resolve enrollment and billing disputes that affect claims adjudication and member satisfaction.
• Use reporting and dashboards to track work queues error rates turnaround times and backlog so that service level commitments for night shift operations are consistently met.
• Perform quality checks on enrollment batches and billing runs to verify correct premiums employer contributions and dependent coverage before finalization.
• Support system configuration activities related to new benefit plans billing rules and enrollment codes so that implementation aligns with client requirements.
• Communicate clearly with stakeholders through concise status updates issue logs and escalation notes that enable informed decisions during critical enrollment periods.
• Train and mentor junior team members in standard procedures HIPAA compliant practices and domain specific scenarios so that overall team capability improves steadily.
• Participate in root cause analysis for recurring enrollment or billing errors and recommend process or configuration changes that reduce rework and financial leakage.

Qualifications

• Possess four to five years of hands on experience in enrollment and billing operations within healthcare payer and provider environments with consistent exposure to complex member scenarios.
• Demonstrate strong practical knowledge of benefits open enrollment processes including eligibility intake plan mapping rate structures and effective date rules.
• Exhibit advanced understanding of HIPAA regulations as they apply to enrollment billing and data exchange so that compliance risks are proactively mitigated.
• Show proven ability to interpret payer and provider business rules benefit designs and contract terms and translate them into accurate enrollment and billing outcomes.
• Display proficiency with spreadsheets ticketing tools and enrollment platforms to analyze data files reconcile discrepancies and document case work thoroughly.
• Communicate effectively in written and spoken form during night shift hours with global stakeholders to clarify requirements and resolve issues without service delays.
• Adapt quickly to changing client needs peak open enrollment volumes and new plan year configurations while maintaining high quality and attention to detail.

À propos de Cognizant 
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant. 

Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.

Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français. 

Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.

Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.