Service Manager (Java & Spring)
We are seeking an experienced Service Manager to oversee the stability, performance, and continuous improvement of critical enterprise applications. The ideal candidate will bring a strong background in IT Service Management, Java, Spring, PL/SQL, and production support, with a proven ability to manage service delivery, resolve complex issues, and drive operational excellence.
Important Disclaimers
Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.
Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
In this role, you will:
- Lead end-to-end service management for business-critical applications built on Java and Spring technologies.
- Ensure application stability, performance, and adherence to service level agreements (SLAs).
- Drive Incident, Problem, and Change Management processes to maintain operational excellence.
- Coordinate resolution of complex production issues and lead root cause analysis efforts.
- Partner with development, architecture, and operations teams to improve platform reliability and performance.
- Monitor service metrics and provide regular reporting on operational health and improvement initiatives.
- Support release and deployment activities, ensuring smooth transitions into production.
- Drive automation and operational efficiencies through scripting and process improvements.
- Maintain service documentation, runbooks, and support procedures.
- Collaborate with business and technical stakeholders to align service delivery with organizational goals.
Work Model
Hybrid
What you need to have to be considered:
- 8+ years of experience in Application Support, Service Management, or IT Operations.
- Strong hands-on experience with Java (Core Java/Java 11) and Spring Framework.
- Experience supporting enterprise applications in production environments.
- Strong knowledge of PL/SQL, database troubleshooting, and performance optimization.
- Experience with Shell Scripting for automation and operational support.
- Proven experience in Incident Management, Problem Management, and Change Management.
- Strong analytical, troubleshooting, and root cause analysis skills.
- Experience managing service performance and working with cross-functional teams.
- Excellent communication and stakeholder management skills.
Nice to Have
- ITIL Certification.
- Experience supporting large-scale enterprise platforms.
- Exposure to monitoring, automation, and DevOps tools.
- Experience working within hybrid or distributed teams.
Salary and Other Compensation
The annual salary for this position is between $63,000 - $99,500, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid Holidays plus Paid Time Off
- 401(k) Plan and Contributions
- Long-term/Short-term Disability
- Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
