SPE-Claims HC

Job Summary

Serve as a claims adjudication specialist within a global healthcare services organization applying strong expertise in MS Excel and medical claims processing for provider and payer domains. Contribute to accurate timely and compliant evaluation of healthcare claims in a hybrid work model with night shifts supporting operational excellence and better health outcomes.

Responsibilities

• Review healthcare claims for provider and payer accounts with careful attention to policy rules eligibility criteria and benefit structures to ensure accurate adjudication and reduce payment errors.
• Analyze claim data in MS Excel using filters lookups pivot tables and structured worksheets to identify discrepancies trends and patterns that support continuous improvement in claim handling.
• Validate key claim elements such as member information provider details coding consistency and billed amounts to help maintain high levels of data integrity and regulatory compliance.
• Apply adjudication guidelines and standard operating procedures consistently across all assigned claims to ensure fair processing outcomes and strengthen trust among healthcare stakeholders.
• Coordinate with internal operations and quality teams to clarify claim related questions and document resolutions that improve process efficiency and reduce repeat issues.
• Maintain detailed and well organized claim tracking logs in spreadsheet templates to monitor status turnaround times and escalations supporting transparent reporting to management.
• Respond to claim inquiries from authorized internal partners in a timely and professional manner providing clear explanations of adjudication decisions that support customer satisfaction.
• Collaborate with colleagues in the hybrid work environment to share best practices in MS Excel usage claim interpretation and payer or provider rules promoting a culture of knowledge sharing.
• Follow defined controls for night shift operations including adherence to cut off times productivity targets and quality metrics to support global service levels with minimal disruption.
• Support audit readiness by maintaining accurate digital records and standardized documentation of claim decisions enabling thorough review and continuous enhancement of control frameworks.
• Contribute to process optimization initiatives by suggesting refinements to templates checklists and validation steps helping the company improve cost effectiveness and healthcare affordability.
• Adhere to privacy and confidentiality requirements when handling sensitive member and provider information thereby protecting individual rights and reinforcing organizational integrity.
• Participate in training sessions and updates related to regulatory changes payer policies and provider contracting rules ensuring that claim adjudication remains current and compliant.

Qualifications

• Demonstrate practical experience using MS Excel for data entry validation analysis and reporting in a production environment with strong attention to accuracy and consistency.
• Exhibit hands on exposure to claims adjudication workflows in healthcare including verification coding interpretation and resolution of discrepancies for both provider and payer scenarios.
• Show understanding of provider operations such as billing practices contract terms and reimbursement models enabling precise evaluation of claims and reductions in disputes.
• Apply knowledge of payer processes including benefit structures policy provisions and denial management approaches to support correct payment decisions and lower rework volumes.
• Display strong analytical and problem solving abilities with capacity to investigate claim issues methodically and propose data based solutions that support smoother operations.
• Communicate clearly in written and verbal form with cross functional stakeholders explaining complex claim outcomes in accessible language that helps drive informed decisions.
• Adapt effectively to hybrid working arrangements and night shift schedules while maintaining high productivity and meeting defined accuracy thresholds and performance expectations.

Certifications Required

Preferred certification in medical claims processing or health insurance such as Certified Professional Coder CPC or equivalent.

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.