Practice - CIS - Cloud, Infrastructure, and Security Services
About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
Job Summary
We are seeking a Senior IT Operations Analyst to provide operational support and administration for Tenzai and key cybersecurity platforms within the Security Operations ecosystem. This role is responsible for monitoring, troubleshooting, and maintaining enterprise security tools, including endpoint protection, vulnerability management, micro-segmentation, and data loss prevention solutions. The ideal candidate will have strong security operations experience, a solid understanding of SOC processes, and the ability to collaborate across infrastructure, security, and support teams to ensure stable and secure platform operations.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
In this role, you will:
· Provide day-to-day operational support for the Tenzai platform, ensuring system availability, performance, and issue resolution.
· Monitor platform health, security events, alerts, and operational metrics across cybersecurity tools and integrated services.
· Investigate and troubleshoot incidents, service disruptions, platform issues, and security-related operational challenges.
· Support endpoint security operations, including administration and monitoring of CrowdStrike Falcon and Microsoft Defender environments.
· Manage and maintain Guardicore micro-segmentation policies, configurations, and operational activities.
· Administer Data Loss Prevention (DLP) solutions, including policy management, alert monitoring, and incident support.
· Support Qualys vulnerability management processes, including scan monitoring, reporting, remediation tracking, and compliance activities.
· Collaborate with SOC, infrastructure, cloud, network, and security teams to resolve operational issues and strengthen security controls.
· Maintain operational documentation, runbooks, knowledge articles, and standard operating procedures for supported platforms.
· Utilize ServiceNow to manage incidents, requests, escalations, and operational workflows while ensuring adherence to service-level objectives.
What you need to have to be considered
· 6–8 years of experience in IT Operations, Security Operations, Cybersecurity Support, or related technical roles.
· Hands-on experience supporting security platforms such as Tenzai, CrowdStrike Falcon, Qualys, Guardicore, and enterprise DLP solutions.
· Strong understanding of Security Operations Center (SOC) processes, incident management, alert triage, and operational support models.
· Experience with endpoint security technologies, threat monitoring, and security incident response workflows.
· Familiarity with vulnerability management processes and security assessment tools, particularly Qualys.
· Experience with micro-segmentation technologies such as Guardicore and network security operations.
· Working knowledge of ServiceNow for incident, request, and change management activities.
· Strong analytical, troubleshooting, and problem-solving skills with the ability to manage multiple priorities.
· Excellent communication, documentation, and stakeholder management skills.
· Professional certifications such as Security+, CISSP, CISM, CEH, or related cybersecurity certifications are preferred.
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Applications will be accepted until 7 Jul 2026.
Salary and Other Compensation:
The annual salary for this position is between $[105,500 - 124,000] depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· Long-term/Short-term Disability
· Paid Parental Leave
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
