What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Position Summary:
We are seeking an experienced Engage One Technical Lead to lead the design, development, migration and support of enterprise customer communication solutions. The role requires strong hands-on expertise across the Precisely Engage One platform, with the ability to translate business requirements into scalable technical solutions, guide delivery teams and ensure high standards of quality, security and operational reliability.
Mandatory Skills:
•10+ years of Customer Communication Management (CCM) experience, with extensive hands-on expertise in Precisely EngageOne Designer, Server, Communicate and Vault.
•Strong experience in EngageOne document composition, template design, communication workflows, batch configuration, output generation, archival and correspondence management.
•Proven experience in DOC1-to-EngageOne migration, EngageOne upgrades or migration from other legacy CCM platforms.
•Strong working knowledge of XML, XSD, XPath, XSL-FO, AFP, PDF and HTML.
•Experience with EngageOne CDMS, system integrations, REST APIs, web services and enterprise application connectivity.
•Experience across template development, testing, deployment, release management, production support, troubleshooting and performance tuning.
•Good understanding of Agile delivery, DevOps processes, coding and design standards, security and compliance requirements.
•Strong technical leadership, stakeholder communication and client-facing skills, preferably within the insurance domain.
Duties and Responsibilities:
•Lead EngageOne Designer, Server, Communicate, Vault and related CCM solution design and development activities.
•Analyze business requirements and translate them into technical designs, solution specifications and implementation plans.
•Design, develop and enhance communication templates, workflows and document generation processes.
•Configure and support EngageOne Server batches, output generation, archival solutions and correspondence processes.
•Lead migration and upgrade initiatives involving DOC1, earlier EngageOne versions or other legacy CCM platforms.
•Provide technical directions to the delivery team, conduct code and design reviews, enforce standards and mentor developers.
•Coordinate with business, client and technology stakeholders for requirements, solution walkthroughs, estimates, delivery planning and status reporting.
•Support functional, integration, regression and user acceptance testing, and resolve complex technical and production issues.
•Ensure solution quality, scalability, performance, security and compliance with agreed business and technical standards.
•Prepare and maintain technical design, deployment, release and operational support documentation.
•Manage technical deliverables, dependencies, risks and release activities, and drive knowledge sharing and continuous improvement.
Qualifications & Certifications (Optional):
•10+ years of experience in Customer Communication Management (CCM) solution design, development, implementation, and support using the Precisely EngageOne platform.
•Precisely EngageOne product certifications or vendor-led EngageOne training is highly desirable.
•Relevant cloud, integration, or enterprise architecture certifications are advantageous.
Salary Range:>$100,000
Date of Posting: 15-Sept-26
Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
