Infrastructure Manager

As a Infrastructure Manager you will serve as a key liaison between business stakeholders, technology teams, and external vendors while ensuring enterprise platforms remain stable, scalable, and aligned with strategic business objectives. The role requires a combination of technical depth, business systems expertise, stakeholder engagement, and transformation leadership to drive successful platform adoption and continuous improvement.

In this role, you will:

• Own and manage the technical architecture, support, and performance of key enterprise applications.
• Translate business requirements into system designs, enhancements, and actionable technical solutions.
• Collaborate with business, product, engineering, and operations teams to deliver platform enhancements and resolve production issues.
• Partner with third-party vendors to support implementation, optimization, maintenance, and contract-related activities.
• Support enterprise transformation programs through governance, stakeholder communication, and cross-functional collaboration.

Work Model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 to 3 days a week in a client or Cognizant office in São Paulo. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• 8 to 10+ years of experience supporting enterprise platforms and managing end-to-end system lifecycles.
• Experience with large-scale transformation initiatives, including HR, Talent Acquisition, CRM, or other enterprise technology modernization programs.
• Knowledge of advanced integrations, enterprise data architecture, and AI-enabled business solutions.
• Experience influencing product roadmaps, vendor strategies, and enterprise technology decisions.
• Experience working within highly matrixed organizations and managing multiple stakeholders.
• Strong strategic thinking and problem-solving capabilities.
• Ability to influence without direct authority and drive organizational alignment.
• Proven track record of leading innovation and continuous improvement initiatives.

• Required AI Competencies:

• Understanding of AI/ML concepts, including: Predictive Modeling, Natural Language Processing (NLP) andGenerative AI
• Experience using AI-enabled features within enterprise applications, such as: Candidate matching, Intelligent automation, Virtual assistants/chatbots and AI-driven recommendations
• Ability to identify and implement AI opportunities that improve: Business processes, Operational efficiency and User experience
• Understanding of data quality, governance, and the role of data in AI-driven outcomes.
• Strong curiosity and willingness to continuously learn emerging AI technologies and best practices.

AI Utilization Expectations

• Consistent Usage: Maintain a minimum of 90% weekly utilization of approved AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other enterprise-approved GenAI solutions.
• Applied Productivity: Leverage AI tools to improve coding efficiency, documentation quality, data analysis, and decision-making processes.
• Continuous Learning: Stay current on evolving AI capabilities and apply new features to improve delivery quality, innovation, and productivity.

Please, upload your resume in English.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant. 

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.