Sr. Consultant / Bookability Engineer
About the role
As a Sr. Consultant / Bookability Engineer, you will make an impact by driving business and operational excellence through the optimization of booking performance, content distribution, and transactional systems. You will be a valued member of the team and work collaboratively with internal stakeholders, suppliers, and cross-functional teams to identify opportunities, resolve complex issues, and implement solutions that improve operational performance and customer experience.
In this role, you will:
- Lead business and operational assessments to identify opportunities for improving booking performance, content quality, and system efficiency.
- Analyze business requirements and operational data to develop recommendations that support strategic objectives and measurable outcomes.
- Support the configuration, testing, validation, and implementation of solutions within complex distribution and transactional environments.
- Investigate operational issues, perform root cause analysis, and coordinate resolution efforts with multiple stakeholders.
- Monitor key performance indicators, including conversion rates, transaction volumes, and operational metrics, driving continuous improvement initiatives.
- Facilitate stakeholder discussions, requirements gathering sessions, and solution workshops to align objectives and priorities.
- Partner with business and technical teams to support process optimization and operational transformation initiatives.
- Prepare presentations, reports, dashboards, and executive updates that communicate insights and recommendations effectively.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a client or Cognizant office as needed. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 8+ years of experience in consulting, operational support, business systems, distribution platforms, or related environments.
- Strong experience analyzing operational performance, identifying trends, and developing data-driven recommendations.
- Experience supporting transactional, booking, reservation, distribution, or customer-facing systems.
- Proven ability to manage multiple priorities, projects, and stakeholder groups in fast-paced environments.
- Strong problem-solving, analytical, and decision-making skills.
- Experience working closely with business, operational, and technical teams to resolve complex issues.
- Excellent communication, presentation, and stakeholder management skills.
- Advanced English proficiency.
These will help you stand out
- Experience with Bookability, content optimization, conversion improvement, or operational performance initiatives.
- Experience working with enterprise distribution platforms, transactional systems, or supplier-facing environments.
- Familiarity with NDC, content distribution, or digital commerce ecosystems.
- Experience managing customer relationships, supplier interactions, or strategic operational initiatives.
- Experience leading workshops, improvement programs, or cross-functional projects.
- Bachelor's degree in Business Administration, Engineering, Information Systems, Technology, or a related field.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
