Job Summary
Drive complex SAP automotive solutions as a technical lead with strong experience in S4 HANA SAP Automotive SAP Vehicle Management System and SAP DBM After Sale while partnering closely with IT business support and customer experience stakeholders in a hybrid day shift role to deliver robust reliable platforms that enhance operational efficiency and customer satisfaction across global automotive operations.
Responsibilities
Key Responsibilities
Solution Design & Configuration
Design configure and optimize SAP IS-Auto / DBM and Proaxia VSS solutions for Automotive Aftersales operations.
Lead business process workshops fit-gap analysis and solution blueprint activities.
Service Orders
Workshop Management
Service Appointments
Vehicle Reception
Parts & Inventory Management
Warranty & Goodwill Processing
Recall Campaign Management
Labor Operations & Pricing
Vehicle Health Check (eVHC)
Customer Quotations & Approvals
Ensure adherence to SAP and Automotive industry best practices.
Business Process Analysis
Analyze existing automotive dealership processes and identify automation and optimization opportunities.
Translate business requirements into scalable SAP solutions.
Recommend process improvements to enhance efficiency customer experience and operational performance.
Requirements Gathering & Documentation
Engage with business stakeholders to gather and document detailed requirements.
Functional Specifications
Business Requirement Documents (BRD)
Functional Design Documents (FDD)
Process Flow Diagrams
Test Scripts
Training Materials
Work closely with development teams to ensure successful solution delivery.
SAP Project Delivery
Requirement Gathering
Blueprinting
Design
Configuration
Development Support
SIT/UAT Testing
Data Migration
Cutover Planning
Go-Live
Hypercare Support
Support SAP S/4HANA transformation initiatives and Proaxia VSS implementations.
Technical & Integration Support
Perform root cause analysis and troubleshooting of production issues.
Debug SAP programs and collaborate with ABAP developers to resolve complex issues.
OEM Systems
CRM Platforms
Payment Gateways
Digital Applications
Azure Integration Services
Middleware Platforms (Boomi CPI PI/PO)
Testing & Quality Assurance
Unit Testing
System Integration Testing (SIT)
User Acceptance Testing (UAT)
Validate business requirements and ensure solution quality.
User Training & Knowledge Transfer
Deliver end-user and super-user training.
Create knowledge articles SOPs and process documentation.
Provide continuous support to business users and support teams.
Production Support & Continuous Improvement
Provide L2/L3 support for Automotive Aftersales applications.
Analyze incidents and identify recurring issues.
Lead enhancement initiatives and continuous improvement programs.
Ensure compliance with SLA and service delivery standards.
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Required Skills & Experience
Functional Expertise
Minimum 5+ years of SAP Automotive experience.
SAP IS-Auto
SAP Dealer Business Management (DBM)
Proaxia VSS
Workshop Operations
Service Management
Parts Management
Warranty Processing
Service Appointment Scheduling
Vehicle Reception & Delivery
Recall Campaigns
Techno-Functional Skills
Strong debugging capabilities.
Ability to analyze ABAP code and collaborate effectively with developers.
Enhancements
User Exits
BAdIs
Smart Forms
Adobe Forms
IDocs
APIs/Web Services
SQL Queries
Data Migration
Data Validation
Interface Monitoring
SAP Cross Functional Knowledge
SAP SD (Sales & Distribution)
SAP MM (Materials Management)
SAP FI/CO
SAP FSCM
SAP Business Partner
SAP CRM / CX Solutions
SAP S/4HANA
Project Experience
Minimum 2-3 end-to-end SAP implementations rollouts or upgrade projects.
Experience working in Agile and DevOps environments.
Strong knowledge of SAP Activate methodology.
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Preferred Qualifications
Experience with Proaxia VSS and SRS (Service Resource Scheduling).
Experience in SAP S/4HANA Automotive transformations.
Vehicle Health Check Solutions (eVHC)
Workshop Monitoring
Service Advisor Mobility Solutions
Customer Portal Solutions
Digital Payment Integrations
OEM Warranty & Recall Integrations
SAP Certification in relevant modules preferred.
Experience in Automotive Retail Dealership environments is highly desirable.
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Educational Qualifications
Bachelor's Degree in Computer Science Information Technology Engineering or related discipline.
SAP Certification(s) preferred.
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Competencies
Strong analytical and problem-solving capabilities
Customer-focused mindset
Excellent stakeholder management skills
Effective communication and presentation skills
Ability to manage multiple priorities
Self-driven with strong ownership and accountability
Team player with mentoring capability
Continuous learning mindset
- Lead end to end technical solutioning for S4 HANA SAP Automotive platforms to ensure stable scalable and high performing applications that support core automotive business processes across markets.
- Oversee configuration and enhancement of SAP Vehicle Management System to optimize vehicle lifecycle tracking pricing and delivery information for internal teams and external partners.
- Provide deep technical guidance on SAP DBM After Sale modules to streamline service management spare parts handling and warranty processing for improved customer satisfaction.
- Coordinate with IT business support teams to translate complex business requirements into robust SAP design specifications that reduce manual work and operational risk.
- Collaborate with customer experience stakeholders to align digital journey touchpoints with SAP automotive capabilities enabling more consistent and proactive engagement across channels.
- Drive high quality technical documentation including functional designs configuration guides and support runbooks to ensure long term maintainability of implemented solutions.
- Perform detailed impact analysis and regression validation for change requests and upgrades within S4 HANA automotive landscapes to protect business continuity.
- Execute root cause analysis for critical incidents in SAP Vehicle Management System and DBM After Sale to restore services quickly and prevent recurrence through targeted fixes.
- Support integration activities between S4 HANA automotive modules and external systems such as dealer applications logistics platforms and financial tools for seamless data flow.
- Mentor project team members on SAP automotive best practices and reusable components to improve delivery consistency and reduce implementation cycle time.
- Coordinate hybrid work model collaboration using digital tools to maintain efficient communication and knowledge sharing across onsite and remote participants in the day shift.
- Engage proactively with stakeholders to report progress key risks and mitigation plans ensuring transparency and alignment with organizational objectives.
- Continuously evaluate emerging SAP automotive features and industry trends to propose value driven enhancements that strengthen competitiveness and societal impact through safer and more efficient mobility solutions.
Qualifications
- Possess five to nine years of hands on experience working as a technical lead or senior consultant within S4 HANA SAP Automotive environments delivering complex implementations.
- Demonstrate strong expertise in SAP Vehicle Management System including configuration of vehicle master data order handling and status management for automotive enterprises.
- Show proven experience with SAP DBM After Sale processes covering service reception job card management parts ordering and billing activities in automotive service networks.
- Exhibit practical background in IT business support roles involving incident resolution change request delivery and stakeholder communication for mission critical systems.
- Apply solid understanding of customer experience concepts such as journey mapping service responsiveness and digital touchpoint integration within SAP automotive ecosystems.
- Utilize strong analytical and problem solving skills to evaluate technical issues design options and performance bottlenecks leading to timely and effective resolutions.
- Communicate effectively in cross functional teams conveying complex SAP topics in an accessible manner and building trust with business and technology counterparts.
- Adapt successfully to hybrid working arrangements demonstrating discipline autonomy and effective use of collaboration platforms during day shift assignments.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
