ServiceNow ITOM/SOMT Developer
Location: Canada - Remote
Employment Type: Full-Time
Job ID: 00070412191
About the role
As a ServiceNow ITOM/SOMT Developer, you will make an impact by designing, developing, and implementing scalable ServiceNow Service Operations Management (SOMT) solutions that enhance operational visibility, automation, and service reliability across complex enterprise environments.
You will be a valued member of the ServiceNow delivery team and collaborate closely with solution architects, platform administrators, business stakeholders, and delivery teams to build innovative solutions that drive operational excellence.
In this role, you will:
- Design, develop, and configure ServiceNow SOMT and ITOM solutions aligned with business and technical requirements.
- Build and enhance platform capabilities using Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, Flow Designer, Integration Hub, and Service Catalog.
- Develop reusable components, custom applications, and technical frameworks that improve scalability and maintainability.
- Implement and optimize CMDB and CSDM models to support enterprise service visibility and governance.
- Configure and support Discovery, Service Mapping, and Event Management capabilities across large-scale environments.
- Design and implement integrations between ServiceNow and enterprise systems using modern integration patterns.
- Promote ServiceNow development standards, governance practices, and technical best practices across the platform.
Work Model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants across Canada.
Regardless of your working arrangement, we are committed to supporting a healthy work-life balance through our wellbeing programs and flexible work environment.
What You Need to Have to Be Considered
Important: Candidates must possess ALL of the certifications listed below. Only applicants meeting all certification requirements will be considered for this role.
- 5+ years of hands-on ServiceNow development experience in enterprise environments.
- Strong expertise in ServiceNow Service Operations Management (SOMT) and IT Operations Management (ITOM).
- Extensive experience with CMDB, CSDM, Discovery, Service Mapping, and Event Management.
- Proven experience developing solutions using Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, Flow Designer, Integration Hub, and Service Catalog.
- Experience developing and supporting enterprise-grade ServiceNow integrations.
- Strong knowledge of ServiceNow platform architecture, development standards, and governance practices.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
Required Certifications (All Are Mandatory)
- ServiceNow Certified System Administrator (CSA) - Required
- ServiceNow Certified Application Developer (CAD) - Required
- ServiceNow Certified Implementation Specialist (CIS) - ITOM - Required
Please apply only if you currently hold all three certifications listed above. Candidates without all required certifications will not be considered.
These Will Help You Stand Out
- Experience supporting telecommunications service management environments.
- Experience delivering complex ServiceNow ITOM implementations for large enterprises.
- Experience with platform automation, orchestration, and operational excellence initiatives.
- Experience designing scalable enterprise integrations and reusable technical frameworks.
- Strong communication, consulting, and stakeholder management skills.
Salary and Other Compensation:
Applicants will be accepted till 10/15/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role cannot offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $60,000 - $70,000 CAD depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
