Functional Lead, Chennai, Tamil Nadu, India

Job Summary

Serve as a senior Functional Lead with deep expertise in Snowflake and Fabric guiding end to end data driven solutions that optimize enterprise decision making in a hybrid work model. Apply experience in billing and revenue management along with customer interaction communications to design scalable analytics ensuring high quality outcomes that align with business goals and regulatory expectations.

Responsibilities

Lead end to end functional solution design for data and analytics initiatives using Snowflake and Fabric ensuring alignment with enterprise architecture and business objectives

Drive requirement discovery workshops with cross functional stakeholders to translate complex billing and revenue management processes into clear functional specifications for data platforms

Coordinate with technical teams to shape robust data models in Snowflake that support accurate reporting analytics and regulatory compliant financial insights

Guide the configuration and optimization of Fabric based data pipelines to ensure reliable secure and timely data availability for business critical use cases

Oversee functional impact assessment of changes across billing and customer interaction communication processes to prevent downstream issues and ensure operational continuity

Collaborate with product owners to define and prioritize features that enhance customer communication journeys while leveraging Snowflake and Fabric capabilities for personalization and insights

Review functional designs user stories and test cases to ensure traceability from requirements to delivered solutions and to reduce defects in production environments

Support user acceptance testing by defining scenarios validating outcomes and capturing feedback that improves solution usability and effectiveness for business teams

Mentor junior functional analysts by sharing best practices in data driven solution design documentation standards and domain knowledge in billing and revenue management

Partner with data governance and compliance teams to embed data quality privacy and control requirements into Snowflake and Fabric functional designs

Engage business stakeholders regularly to track adoption gather performance feedback and drive continuous improvement of analytics capabilities and customer communications processes

Coordinate hybrid work model collaboration across locations by using digital tools and structured communication practices to maintain continuity and productivity without travel requirements

Contribute to organizational initiatives that promote ethical data usage inclusive customer communication strategies and sustainable business outcomes that benefit society and clients

Monitor key performance indicators related to data solution performance user satisfaction and process efficiency and propose targeted enhancements based on insights

Align day to day functional activities with the company purpose by ensuring that data solutions support transparent billing fair customer treatment and improved service experiences

Document reusable functional patterns and reference architectures for Snowflake and Fabric to accelerate future projects and maintain consistency across programs

Coordinate closely with support teams to enable smooth transition of new solutions into steady state operations including knowledge transfer and runbook preparation

Analyze incidents and defects reported by business users identify root causes in functional design and drive corrective actions that strengthen platform reliability

Promote collaboration between business and technology teams by facilitating clear communication expectation setting and structured decision making on scope and timelines

Advocate for accessibility and inclusivity in customer communication solutions by ensuring that functional requirements consider diverse user needs and regulatory standards

Participate in capacity planning and estimation activities using prior experience to provide realistic forecasts that support on time delivery of initiatives

Optimize usage of hybrid work flexibility by defining structured routines virtual collaboration norms and documentation practices that maintain team alignment and accountability

Support data literacy by helping business users understand how Snowflake and Fabric solutions work enabling them to interpret dashboards and reports with confidence

Evaluate emerging features in Snowflake and Fabric assess their applicability to business needs and propose pilot initiatives that can deliver measurable value

Coordinate with security and risk teams to ensure that functional solutions in Snowflake and Fabric adhere to organizational policies access controls and audit requirements

Track evolving regulations and industry standards affecting billing revenue management and customer communications and translate these into updated functional requirements for data platforms

Maintain a strong focus on quality by defining acceptance criteria nonfunctional requirements and service level expectations for each solution delivered in the data ecosystem

Foster a culture of continuous improvement by capturing lessons learned from each release and incorporating them into updated methods and templates for future projects

Ensure that hybrid work practices do not compromise stakeholder engagement by scheduling regular check ins virtual workshops and clear communication updates for all participants

Validate that all Snowflake and Fabric implementations support long term scalability maintainability and cost effectiveness to maximize value for the organization and its customers

Support integration of customer interaction communication data with billing and revenue systems to provide a unified view of customer behavior and financial outcomes

Encourage responsible innovation by promoting experimentation within compliant boundaries enabling the organization to respond to market changes while protecting customer interests

Monitor solution adoption metrics and partner with change management teams to address resistance training needs or process gaps that hinder full value realization from implemented solutions

Coordinate with analytics teams to ensure that data models and transformations in Snowflake and Fabric are optimized for both self service exploration and governed enterprise reporting

Review detailed functional documentation periodically to ensure it remains current and reflects changes in processes systems and regulatory expectations

Support incident free operations by defining clear functional workflows exception handling rules and escalation paths that minimize service disruptions for business users

Facilitate alignment between billing and customer communication stakeholders by creating shared roadmaps and clarifying dependencies across initiatives in the data platform ecosystem

Champion hybrid model productivity by encouraging asynchronous collaboration practices structured status updates and clear documentation to reduce dependency on real time meetings

Collaborate with testing teams to define comprehensive functional test coverage across integration regression and performance scenarios involving Snowflake and Fabric solutions

Work with operations teams to define monitoring requirements and alert thresholds that provide early visibility into functional issues in data pipelines and reports

Ensure that all functional decisions consider long term sustainability including efficient resource usage and reduced rework contributing to responsible business growth

Promote transparent billing solutions that help customers understand charges and usage patterns thereby increasing trust and improving overall satisfaction with services

Coordinate cross program dependencies where data from multiple domains feeds into shared Snowflake and Fabric environments ensuring consistent rules and definitions across teams

Encourage the use of standardized templates naming conventions and documentation practices to improve maintainability and onboarding speed across large scale data initiatives

Participate actively in governance forums where functional changes related to billing revenue and customer communications are reviewed and approved for implementation

Assist in vendor coordination when external tools integrate with Snowflake and Fabric ensuring that contractual obligations and service levels are aligned with functional requirements

Reinforce a customer centric mindset in all functional designs ensuring that solutions deliver clear value to end users while supporting company growth targets and social responsibility goals

Support organizational learning by sharing case studies and success stories that illustrate how Snowflake and Fabric solutions have improved financial transparency and customer engagement

Collaborate with architecture teams to ensure that functional designs respect reference architectures integration patterns and long term strategic direction for enterprise data platforms

Adopt metrics driven decision making by regularly reviewing performance quality and adoption indicators and recommending adjustments to meet or exceed target outcomes

Demonstrate accountability for solution outcomes by following through on open issues action items and stakeholder commitments until closure

Qualifications

Possess extensive hands on experience working with Snowflake in complex enterprise environments and be able to translate business processes into efficient cloud data solutions

Demonstrate strong functional understanding of Microsoft Fabric capabilities including data pipelines lakehouse concepts and analytics workloads for large scale usage

Bring deep domain experience in billing and revenue management that enables accurate interpretation of financial processes pricing constructs and regulatory considerations

Show practical exposure to customer interaction communication processes across channels such as email messaging and contact centers with a focus on consistent and clear messaging

Apply at least fifteen years of professional experience in data and analytics programs with increasing responsibilities in functional ownership and complex stakeholder environments

Exhibit strong communication and documentation skills that enable clear a

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.

À savoir avant de postuler

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