Job summary
Serve as a business analyst in a hybrid work model day shift role applying deep expertise in POS basics NCR advanced store and NCR Retalix R8 R10 to translate complex retail business needs into robust system solutions. Collaborate with cross functional teams to enhance store operations optimize transaction flows and ensure stable scalable retail platforms that improve customer experience and operational efficiency.
Responsibilities
Collaborate with business stakeholders to gather analyze and document detailed requirements for POS basics and integrated retail processes ensuring alignment with store operational goals and compliance needs.Translate complex business requirements into clear functional specifications for NCR advanced store and NCR Retalix R8 R10 enabling technology teams to design solutions that are accurate scalable and maintainable.Coordinate with engineering and product teams to validate solution designs confirming that NCR platform configurations and customizations effectively support end to end transaction workflows and promotions.Conduct system analysis on existing NCR advanced store and Retalix implementations to identify gaps performance issues and enhancement opportunities that directly improve cashier efficiency and customer satisfaction.Develop and maintain detailed process maps data flows and use case scenarios for store operations returns discounts and loyalty functions ensuring that all POS features are well understood and correctly implemented.Perform thorough functional testing and support user acceptance testing for NCR based releases verifying that all business rules integrations and reporting outputs meet agreed quality standards before deployment.Create and maintain comprehensive documentation including requirements configuration notes test scenarios and user guides so that store teams and support staff can operate and troubleshoot NCR solutions effectively.Work closely with operations and finance partners to ensure that POS and NCR transaction handling supports accurate reconciliation compliance with internal controls and timely reporting of sales and inventory figures.Analyze incident trends and recurring defects in NCR advanced store and Retalix environments proposing targeted improvements that reduce downtime minimize manual workarounds and enhance overall system reliability.Support rollout planning for new POS features and NCR upgrades by assessing business impact preparing communication materials and coordinating with training teams to drive smooth adoption in stores.Collaborate with data and analytics teams to define reporting and dashboard requirements based on NCR transaction data enabling insights into sales performance cashier productivity and customer behavior.Engage with vendor and internal technology teams to monitor product roadmaps and evaluate new NCR capabilities recommending enhancements that align with the company strategy and create measurable value for customers.Apply strong problem solving skills to resolve complex POS and NCR related issues ensuring timely restoration of service and continuous improvement of incident response processes.
Qualifications
Demonstrate six to eight years of experience as a business analyst in retail or similar domains with substantial hands on exposure to POS basics and store operations.Exhibit deep working knowledge of NCR advanced store functionalities including configuration transaction flows tender management and promotion handling.Show practical experience with NCR Retalix R8 R10 platforms in multi store environments including integration with back office systems and reporting solutions.Display proficiency in requirements elicitation business process modeling and documentation using standard business analysis techniques and tools.Apply strong analytical and problem solving skills to interpret complex data evaluate process performance and recommend improvements that support business objectives.Communicate effectively with technical and non technical stakeholders through clear written artifacts structured workshops and concise status updates.Utilize familiarity with hybrid work practices and collaborative tools to coordinate activities across onsite and remote team members in day shift operations.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
