Service Line Sales Leader

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.

Across Asia Pacific and Japan (APJ), Cognizant has a strong and growing footprint in key markets including Australia, Singapore, India, Japan, China, Hong Kong and beyond. We’re scaling our sales crew with proven, trail-blazing talent to power this next phase of growth — and Japan will play a significant part of that story.

The Opportunity

Cognizant’s ServiceNow practice is one of six Global Elite ServiceNow partner organisations. We turn ‘smarter ways of working’ from a buzzword into reality — driving transformation, digitisation and automation for our customers at the speed of NOW. Our global crew of ServiceNow experts helps customers get the absolute most out of the platform, no mucking around.

As Service Line Sales – ServiceNow (SM level) for Japan, your job is to build and grow ServiceNow-led sales right across the local patch — working closely with the broader Cognizant Industry teams, ServiceNow and the ServiceNow Business group. You will lead, develop and grow sales strategies with strategic clients to grow revenue. You’ll own your Sales Plan and drive it hard, contributing to one of the fastest-growing service lines in Cognizant’s APJ portfolio.

You’ll get to work with top-tier companies across Japan, bringing genuine thought leadership on how to solve complex business problems using the ServiceNow platform, and have a good time doing it — no corporate stuffiness, just good people doing good work.

At the Senior Manager level, this role is equal parts hands-on sales grind and strategic nous. You’ll be the trusted advisor clients turn to as they navigate their ServiceNow journey, bringing your own concepts and working hand-in-glove with Cognizant Industry leaders, pre-sales, delivery and marketing to shape, pitch and close opportunities. You bring energy, commercial smarts and a curiosity about where the platform can go — and you’re comfortable owning a number without needing your hand held.

• Pipeline & Revenue Growth: Build, manage and convert a qualified pipeline of ServiceNow opportunities across new and existing Japanese accounts, in line with agreed sales targets. Develop client specific roadmaps and sales strategies with a horizon view.

• Sales Planning, Thought leadership & Execution: Develop and execute a structured sales plan for the ServiceNow service line in Japan, aligned to broader APJ and company-wide objectives.

• Client Relationship Management: Build genuine, trusted relationships with client stakeholders across IT, digital transformation and business functions, positioning Cognizant as the ServiceNow partner of choice. Be able to advise clients on what best practice on the platform looks like, and how Cognizant can help them get there.

• Solution Positioning: Partner with pre-sales, delivery and platform SMEs to shape compelling ServiceNow value propositions and proposals tailored to client needs.

• Stakeholder Collaboration: Work closely with the Regional Business Development Director, account teams and marketing to identify white space, drive account-based selling and support demand generation.

• Forecasting & Reporting: Keep pipeline forecasts honest and up to date, and give senior leadership the straight story on sales performance, market trends and the competition.

• Market & Competitive Intelligence: Stay across ServiceNow’s product roadmap, partner ecosystem and competitor positioning to keep the sales strategy sharp.

• Commercial Negotiation: Lead commercial discussions and contract negotiations, working with legal and finance to close deals that actually stack up. This includes a broad understanding of ServiceNow licensing propositions.

• 6–10+ years of experience in a senior sales, business development, or client-facing consulting role, ideally within IT services, SaaS, or platform ecosystems — ServiceNow experience strongly preferred

• A genuine track record of hitting or smashing sales targets in a solution-selling or platform-selling environment

• Solid understanding of the ServiceNow ecosystem, partner landscape and platform value proposition (or equivalent enterprise SaaS/platform experience)

• Experience running complex, multi-stakeholder sales cycles, from pipeline generation right through to commercial negotiation and close

• An established network and relationships within the Japan enterprise / mid-market ServiceNow ecosystem is a big plus

• Bachelor’s degree required; MBA, Communications, or other sales training certifications preferred

• Straight-talking communication, strong stakeholder management and executive presence; comfortable operating autonomously in a matrixed, partner-led organisation

5. Success Will Be Measured By

• Revenue Targets: Achievement of sales revenue targets for the ServiceNow service line in Japan.

• Pipeline Growth: Growth and quality of qualified pipeline generated across new and existing accounts.

• New Logo & Account Expansion: Number of new clients landed and expansion revenue secured within existing accounts.

• Win Rate: Conversion rate of qualified opportunities to closed-won deals.

• Forecast Accuracy: Accuracy and consistency of sales forecasting and reporting to leadership.

• Cross-Functional Collaboration: Quality of collaboration with Cognizant Industry teams, pre-sales, delivery and ServiceNow teams in shaping and closing opportunities.

If this sounds like your kind of gig, and you’re keen to join one of the world’s largest pure-play ServiceNow partners, we’d love to have a chat. Apply directly, or head to www.cognizant.com/careers for the full list of current openings with Cognizant.

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.