Job Title: Process Executive – Content Moderator (Legal Content Removal)
Job Location: KL, Malaysia
Language Requirement: Thai and English
Summary:
The primary objective is to notice and remove content from client portal that may violate the Law and to comply with The Digital Millennium Copyright Act (DMCA) policy that governs the internet policy on copyright infringement.
Competency Required
Candidates with similar educational background or minimum 2 to 3+ years of experience working in any MNC
Ability to work both as part of a team as well as independently
Ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions that are sensible given the available information.
Proven ability to deliver the highest quality results while paying strict attention to details.
Ability to work in a fast paced environment with high volume and complex demands.
Have a strong desire to learn continually as the work is dynamic and keep changing from time to time.
Should be comfortable and understand that this work will be requiring review of internet content that may be deemed inappropriate and/or contain explicit material.
Work on relevant bugs as applicable & coordinate with client to close on TAT
Willing to work in 24x7 environment
Should be comfortable working with explicit & sensitive content
Skills Required
Excellent communication skills in the required in Thai & English
Attention to detail
Keen observation skills
Excellent time management skills
Strong organizational skills
Client facing & customer-focused approach.
Key Responsibilities for the Role
To work on various queues and complete the assigned tickets on a daily basis within the TAT.
Understanding Client’s Internal Copyright Policies and Process.
Raise bugs as applicable through the ticket life cycle
Carefully assess, review and evaluate the legal complaints, in order to stimulate whether the allegedly violating copyright content must be considered blocking, removing or restricting access to; as a legal approach to act in accordance with notices of copyright breach.
Ascertain proper due-diligence and compliance adherence of the legal complaints received for the copyright takedown, legal and Non-legal counter- notices, and Circumvention processes.
Investigate and examine the copyright removal requests submitted by the copyright owner and the reporting organizations for the appropriate client products to determine the applicability of DMCA
As a counter-process to copyright take-down notices, the legal and non-legal counter-notices are carefully distinguished and processed accordingly. A detailed validation and examination is followed in order to identify the copyrighted work to decide the restoration of the reported content.
Share and exchange information with copyright owners, reporting organizations, business partners, legal professionals and government officials- intimating, updating and following up on the legal and compliance procedures.
To work on the tool and come with innovation ideas
Flexible to adjust with the timing according to the need of the client
Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
Maintain a high degree of confidentiality while meeting strict deadlines
Required Qualification
Any Graduate / Law graduate will be given more preference
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
