Subject Matter Expert (SME) - JR

1. Job Title : SME-Sales & Support 2. Job Summary : This hybrid role is designed for a subject matter expert in sales and support with two to four years of experience who will use advanced MS Excel skills to manage data driven activities and support decision making for a multinational organization. The specialist will collaborate with sales and service teams ensure accurate reporting and enhance customer satisfaction without any travel requirements. 3. Experience : 2 - 4 years 4. Required Skills : Technical Skills: MS Excel Domain Skills: 5. Nice to have skills : Domain Skills:3G 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Manage daily sales data tracking activities using advanced MS Excel functions to ensure accurate and timely reporting for stakeholders in a hybrid work model. -Develop detailed sales performance dashboards and summaries in MS Excel to support effective monitoring of key performance indicators for business growth. -Analyze customer interaction records and sales trends using spreadsheets to identify patterns that improve conversion rates and customer retention. -Coordinate closely with internal sales and support teams to ensure that customer queries and issues are logged prioritized and resolved in a structured manner. -Provide clear and timely assistance to customers via approved communication channels by using standardized templates and data references to maintain consistent service quality. -Document sales processes and support workflows in a clear format to ensure seamless knowledge transfer across teams and to facilitate onboarding of new team members. -Collaborate with cross functional stakeholders to gather requirements for reports by translating business needs into structured MS Excel based solutions. -Validate the accuracy of customer and sales data through regular audits of spreadsheets to reduce errors and support reliable management decisions. -Prepare periodic sales summaries and support metrics for review meetings by using pivot tables and formulas to present insights in a concise format. -Contribute to the improvement of sales and support operating procedures by documenting suggestions that optimize efficiency and enhance customer satisfaction. -Utilize any available 3G related domain exposure to interpret data from telecom or similar environments in a way that supports tailored sales strategies. -Support the adoption of digital tools and templates in the team by sharing best practices in Excel based reporting and simple automation techniques. -Align daily work with the organization purpose by focusing on accurate information reliable customer support and ethical handling of data that positively impacts customers and society. -Qualifications -Possess two to four years of experience in sales support or customer operations roles where MS Excel was used extensively for reporting and analysis tasks. -Demonstrate strong proficiency in MS Excel including use of formulas pivot tables basic charts and data validation to handle medium to large datasets. -Show practical experience in managing customer or sales records in structured formats with a focus on quality control and timely updates. -Exhibit familiarity with telecom or 3G related environments as a nice to have capability to better understand industry specific data and use cases. -Display effective communication skills in working with sales support and operations teams with an emphasis on clarity accuracy and service orientation. -Maintain a disciplined and organized approach to work in a hybrid model by managing time tasks and priorities independently while collaborating effectively with remote colleagues. -Adopt a continuous learning mindset by staying updated on new Excel techniques and basic data handling practices that enhance efficiency and service outcomes. 9. Job Location : Primary Location :BRSPSAOA06(BPBRA Sao Paulo SP - Rochavera COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SME-Sales & Support [70OA19] 11. Demand Requires Travel? : No 12. Certifications Required : None