Job Summary
This role supports policy servicing activities for an international insurance organization focusing on accurate documentation data management and administrative support using MS Office in a structured office based night shift environment. The position contributes to effective servicing of property and casualty insurance portfolios while maintaining high standards of quality compliance and customer centric outcomes.
Responsibilities
Perform policy servicing activities including data entry verification and updates in policy administration systems while using MS Office tools to maintain accurate records and reportsManage policy documentation workflows by organizing indexing and maintaining digital and physical files to ensure easy retrieval and strong compliance with internal standardsPrepare and update policy schedules endorsements and related service documents using MS Office applications ensuring clarity completeness and adherence to defined templatesReview incoming requests for policy changes renewals and cancellations validating information identifying discrepancies and escalating complex items based on defined operating proceduresSupport night shift operations by monitoring queues prioritizing tasks and meeting turnaround times thereby helping the organization deliver continuous service to global marketsCollaborate with cross functional teams such as underwriting support and customer service through clear written communication to clarify policy details and complete servicing requestsMaintain accurate data in spreadsheets and trackers using formulas and organized layouts to monitor volumes productivity error trends and service level metrics for team reportingAdhere to compliance guidelines and internal controls by following documented standard operating procedures and participating in periodic reviews to reduce operational riskContribute to process improvement by identifying recurring issues in policy servicing suggesting practical changes in templates or workflows and supporting implementation through testing and feedbackProvide clear and professional written responses in policy related communications by summarizing changes documenting rationales and ensuring that all information is consistent with source recordsUtilize MS Office based tools to generate routine reports on work status policy updates and outstanding items helping supervisors make informed decisions on resource planning and workload distributionSupport knowledge management efforts by documenting key steps reference notes and frequently asked questions for policy servicing activities to help new team members become productive fasterContribute to the organization purpose by ensuring accurate and timely policy servicing that strengthens trust among customers and supports wider access to reliable insurance protection in society
Qualifications
Demonstrate strong proficiency in MS Office applications including spreadsheets word processing and presentation tools with the ability to use formulas formatting and templates to manage complex policy dataShow practical understanding of property and casualty insurance concepts such as policy coverages limits endorsements and renewal processes applying this knowledge to interpret servicing requests when relevantExhibit solid analytical skills with the ability to review policy information spot inconsistencies and take corrective action while maintaining a high degree of attention to detail under night shift conditionsCommunicate clearly in written form by drafting structured policy notes status updates and internal emails that help stakeholders understand changes without ambiguityDemonstrate adaptability and resilience by working effectively in a dedicated office based night shift model following schedules and maintaining productivity and accuracy throughout the shiftApply sound time management skills to organize tasks manage multiple policy servicing requests and meet defined turnaround times and service level objectivesShow commitment to quality and continuous improvement by being open to feedback participating in training sessions and adopting updated procedures and tools for policy servicing activities
Certifications Required
Preferred certifications include MS Office Specialist or equivalent and any recognized insurance foundation program in general insurance or property and casualty
Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
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