Overview:
Our Cognizant leadership team, working with our client, is currently seeking experienced health care individuals to perform the following duties and work as part of our established Health Care Inbound Customer Service team. The full-time position is 100% Remote working a day shift. We are seeking highly motivated Health Care Customer Service Professionals, preferably with a call center background, that enjoy a fast- paced environment.
Responsibilities:
This position requires individuals to perform the following duties and work as part of our team as a Healthcare Inbound Provider & Member Services Representative
With the goal of first call resolution, the CSR Agent will address the needs of inbound callers according to the established call flows and work processes as supplied by the client and in accordance with accepted coverage guidelines, ensuring all mandated government and state regulations are consistently met.
CSR agent must know when to reach out to internal partners and when/how to internally refer issues ranging from claims, provider searches, location of resources, obtaining an interpreter, processing billing payments, referring enrollment issues and helping callers understand benefits.
With a high level of accuracy and attention to detail, agents must have the ability to maintain professionalism while working within documentation guidelines, on proprietary software, utilizing dual screens and multiple applications.
Agents are required to check two email accounts daily and stay up to date on call handling resources through continual document review and completion of mandated knowledge checks as assigned.
Knowledge of professional telephone etiquette and soft skills.
Agents will live-document all caller interactions in accordance with Quality Assurance Guidelines and will maintain an average monthly rating as defined for the site.
Agents will be in attendance for and will adhere to their slated schedule and will be either on a call, or readily waiting for a call in order to maintain minimum Production and Adherence standards.
Exceptional attention to detail and willingness to learn, adapt and interact with individuals who may be angry, frustrated or calling in to complain while helping to ease the abrasion between the member and the plan.
Ability to work overtime and/or a flexible schedule based on business, client and/or account needs.
Other duties as assigned.
Qualifications:
High School Diploma or GED- Proof will be REQUIRED
Required: Minimum of 2 years previous customer service Health Care experience- Call Center Preferred
Knowledge of professional telephone etiquette and soft skills
Analytical and problem-solving skills
Proficiency in Microsoft Office Suite – Word and Excel- REQUIRED
Demonstrated experience in using dual monitors, multiple applications and phones simultaneously.
Excellent written and verbal communication skills.
Ability to meet deadlines and work under pressure.
Excellent time management and organizational skills.
Accurate keyboard skills and proven ability to enter data at a required speed.
Salary and Other Compensation:
Applications will be accepted until August 14, 2026.
The hourly rate for this position is between $17.00 - 19.00 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and
subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this
posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Cog2026
Sal
Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
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