SME-Policy Servicing

Job Summary

Serve as a subject matter expert in policy servicing for life and annuities insurance within a hybrid work model applying strong proficiency in MS Office to manage policy documentation data updates and service requests while ensuring high accuracy regulatory compliance and timely support that enhances customer satisfaction and supports organizational objectives.

Responsibilities

• Manage end to end policy servicing activities by accurately processing policy updates endorsements and maintenance requests using MS Office tools to ensure seamless service continuity and high data integrity across systems.
• Analyze policy servicing requests and related documentation with strong attention to detail to identify missing information discrepancies or potential risks and take appropriate resolution actions in alignment with company procedures and regulatory norms.
• Maintain organized digital records of policy data client communications and servicing actions in spreadsheets and documents built in MS Office to enable quick retrieval audit readiness and transparent reporting for internal stakeholders.
• Prepare clear and concise policy servicing reports summaries and trackers using spreadsheets and presentation tools to provide meaningful insights on volumes turnaround times and quality metrics for management review.
• Coordinate with internal teams such as underwriting claims and operations through structured email communication and shared trackers to ensure timely closure of servicing requests and removal of operational bottlenecks.
• Use word processing and spreadsheet templates to draft policy correspondence notifications and service letters that follow organizational guidelines and support a consistent customer experience.
• Monitor rotational shift activities by updating daily logs and handover notes with comprehensive details in MS Office so that hybrid team members can seamlessly continue servicing tasks across shifts and locations.
• Interpret life and annuities insurance policy provisions and servicing rules when applicable to assess the impact of requested changes and ensure that all actions align with product features contractual obligations and regulatory expectations.
• Support quality assurance efforts by reviewing processed policy servicing transactions for accuracy and completeness and documenting findings in structured checklists that help improve process compliance and team performance.
• Collaborate in continuous improvement initiatives by documenting recurring servicing issues proposing practical process enhancements and sharing best practices that make policy operations more efficient and customer centric.
• Communicate clearly in English in both written and spoken formats with internal stakeholders to clarify servicing requirements explain processing outcomes and handle escalations in a professional and solution oriented manner.
• Adhere to hybrid work guidelines and rotational shift schedules by planning and prioritizing daily servicing tasks effectively so that service level agreements are consistently met without impacting team collaboration and work life balance.
• Contribute to the broader organizational purpose by ensuring reliable policy servicing that supports financial security solutions for customers and strengthens trust in the company contribution to society.

Qualifications

• Demonstrate strong practical experience in using MS Office applications including spreadsheets word processing and presentation tools to manage policy data prepare reports and support daily servicing activities with high accuracy.
• Apply foundational understanding of life and annuities insurance concepts when available to interpret policy features benefits and servicing rules and to handle policy changes in a manner aligned with product design and customer needs.
• Use clear English communication skills in reading writing and speaking to understand policy documents create professional correspondence and participate effectively in discussions with peers and stakeholders in a hybrid environment.
• Show ability to work within structured processes and rotational shifts by following defined servicing procedures documenting actions diligently and adapting to changing work priorities while maintaining consistent performance over time.
• Exhibit strong analytical and problem solving capabilities by using data in spreadsheets and service logs to identify issues perform basic trend analysis and support decisions that improve servicing quality and operational efficiency.

Certifications Required

Certification in MS Office productivity or equivalent and preferable training in life and annuities insurance operations.

Über Cognizant  
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.

Zusätzliche Informationen zur Beschäftigung
Die Vergütungsinformationen sind zum Zeitpunkt der Veröffentlichung dieser Stellenausschreibung korrekt. Cognizant behält sich das Recht vor, diese Informationen jederzeit unter Beachtung der geltenden gesetzlichen Bestimmungen zu ändern.

Bewerberinnen und Bewerber können verpflichtet sein, an Vorstellungsgesprächen persönlich oder per Videokonferenz teilzunehmen. Darüber hinaus kann es erforderlich sein, bei jedem Gespräch einen gültigen staatlichen Lichtbildausweis vorzulegen.

Cognizant ist ein Arbeitgeber mit Chancengleichheit. Ihre Bewerbung und Kandidatur werden nicht aufgrund von Rasse, Hautfarbe, Geschlecht, Religion, Glaubensbekenntnis, sexueller Orientierung, Geschlechtsidentität, nationaler Herkunft, Behinderung, genetischen Informationen, Schwangerschaft, Veteranenstatus oder sonstiger durch bundes‑, landes‑ oder kommunalrechtliche Vorschriften geschützter Merkmale berücksichtigt oder abgelehnt.