What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Position Summary:
Application Specialist- Triaging incoming cases, Troubleshoot, analyze, and identify software-related issues and propose solutions while providing an exceptional customer experience . Own, investigate, and resolve complex issues within agreed SLAs. Implementation of application which involves product Upgrades, server Migrations and Installation of the product & Integration services, Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations.
Mandatory Skills:
•C#, .Net 4.8, WPF, .Net Core 3.1, MS SQL, Azure Storage, Javascript
•Hands-on on AI tools
•Experience in the healthcare domain
•Experience in a technical support position with clients who require complex troubleshooting
•Understanding of .Net based client server products/solutions and implementations
•Good hands-on Delphi, Firebird
Duties and Responsibilities:
•Level 2 Application Specialist - Triaging incoming cases, Troubleshoot, analyze, and identify software-related issues and propose solutions while providing an exceptional customer experience
•Own, investigate, and resolve complex issues within agreed SLA’s.
•Experience in Implementation which involves product Upgrades, server Migrations and Installation of the product & Integration services, Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations
•Performing the operational establishment and preventive maintenance of backups, and recovery procedures, and enforcing security and integrity controls
•Testing database systems and upgrades, such as debugging, tracking, reproduction, logging and resolving all identified problems, according to approved quality testing scripts, procedures and processes
•Troubleshooting and providing service support in diagnosing, resolving and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure
•Preparing and maintaining documentation, policies and instructions, and recording and detailing operational procedures and system logs
•Ensure every action, update and interaction regarding investigations is clearly documented within the case notes.
•Escalate to Level 3 when an issue is outside of existing skillset.
•Communicate with customers promptly and consistently (via phone, remote sessions, teams meetings, emails), providing progress updates, setting customer expectations, confirming root cause and educating customers when resolved.
•Provide feedback to training team, case creator and Team Leader where appropriate to ensure knowledge gaps and documentation is up to date. Work closely with product management and development teams to report customer feedback and potential product improvements
•Contribute towards the creation and upkeep of knowledge articles
•Proactively identify ‘at risk’ cases prior to them exceeding Service Level time thresholds
•Review customer requests and feedback periodically with Team Leader and/or Customer Service Manager to identify and act on opportunities for improvement
Salary Range: $85,000 to $95,000
Date of Posting: 9-Sept-26
Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
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