Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. We recently launched 2 Contact Centers in Mesa, AZ and Plano, TX, and we are seeking a PEX Manager to help streamline and enhance our operation. Please not that this role is fully onsite in Mesa, AZ. Only local candidates will be considered.
Role Responsibilities
Ensure process assessments leverage processes through deep-dive and diagnostic knowledge
- Actively contribute to change implementation initiatives on the floor
- Report issues related to problems/opportunities to transformation leaders
- Understand DMAIC & Lean methodology and the associated templates and roles and responsibilities
- Propose and elicit innovative digital solutions through discussions with team members by cascading information on Process Changes
- Application of knowledge about Intelligent process automation (IPA) and its applicability in real world use cases
- Understand and articulate problems/issues in a timely and accurate manner from the delivery/operations teams
- Prepare business cases, project charters, Business Requirement Documents, (BRD) and use cases
- Participate in exploring solutions for problems and process bottlenecks
- Play a pivotal role in executing transformation governance model to build the continuous improvement culture
- Deliver client presentations, business development and presales support for continuous improvement and innovation
- Identify potential risk in the existing process. Manage a centralized risk register for the aligned process with mitigation and control plans
Desired Skills & Experience
- Must be certified Black Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
- Must have experience in a relevant domain & reputed KPO is preferred.
- Must have 6-8 years of work experience with minimum 4 years of relevant experience
- Must have excellent analytical, presentation & communication skill Should be a self-starter
- Good knowledge around cross functional Process Map, FMEA, risk register, value stream mapping (VSM) & kaizen identification
Salary and Other Compensation:
The annual salary for this position is between $100,000 - $140,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
Zusätzliche Informationen zur Beschäftigung
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