As a Client Relationship Manager, you will make an impact by leading strategic client engagement, driving account growth, and strengthening long-term partnerships across a global business environment. You will be a valued member of the Client Relationship Management team and work collaboratively with sales, marketing, delivery, and cross-functional teams across Cognizant's service lines.
In this role, you will
- Lead account management and client relationship development, including proposal and solution management, executive client presentations, delivery escalations, and new logo acquisition.
- Drive strategic account planning, identify growth opportunities, develop value propositions, and expand long-term client relationships to support account growth and retention.
- Lead CRM sales adoption through accurate opportunity management, pipeline visibility, forecasting, sales governance, and performance reporting.
- Analyze sales funnel metrics, win/loss trends, customer feedback, and renewal data to improve sales effectiveness and client satisfaction.
- Negotiate pricing, service levels, contract terms, and commercial arrangements while mentoring team members on client engagement and sales best practices.
Work model
At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Dallas, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 15+ years of experience in account mining, account management, client relationship management, and strategic sales, ideally within the Consumer Goods, Travel, and Hospitality industries.
- Proven sales experience across Application Development, QEA, Package Implementation, Infrastructure/Cloud, and BPO services (F&A and Contact Center), with strong solutioning and client presentation skills.
- Strong expertise in CRM sales processes, opportunity management, pipeline administration, forecasting, and business reporting.
- Demonstrated ability to develop strategic account plans, execute growth initiatives, manage complex client portfolios, and negotiate commercial agreements, pricing models, and service levels.
- Excellent stakeholder management, presentation, communication, and consulting skills, with willingness to travel domestically and internationally as required.
These will help you stand out
- Sales Management, CRM, or other relevant professional certifications in sales, account management, and customer engagement.
- Experience supporting global client accounts and multinational business operations.
- Demonstrated success working across diverse markets, stakeholders, and cross-functional teams.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
#LI-FA1
Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
Zusätzliche Informationen zur Beschäftigung
Die Vergütungsinformationen sind zum Zeitpunkt der Veröffentlichung dieser Stellenausschreibung korrekt. Cognizant behält sich das Recht vor, diese Informationen jederzeit unter Beachtung der geltenden gesetzlichen Bestimmungen zu ändern.
Bewerberinnen und Bewerber können verpflichtet sein, an Vorstellungsgesprächen persönlich oder per Videokonferenz teilzunehmen. Darüber hinaus kann es erforderlich sein, bei jedem Gespräch einen gültigen staatlichen Lichtbildausweis vorzulegen.
Cognizant ist ein Arbeitgeber mit Chancengleichheit. Ihre Bewerbung und Kandidatur werden nicht aufgrund von Rasse, Hautfarbe, Geschlecht, Religion, Glaubensbekenntnis, sexueller Orientierung, Geschlechtsidentität, nationaler Herkunft, Behinderung, genetischen Informationen, Schwangerschaft, Veteranenstatus oder sonstiger durch bundes‑, landes‑ oder kommunalrechtliche Vorschriften geschützter Merkmale berücksichtigt oder abgelehnt.
