Location: Hybrid – Dallas, TX
Employment Type: Full-Time
Remote - United States
Job ID: 00071236211
Delivery Lead – Associate Director
About the role
As a Delivery Lead, you will make an impact by leading a portfolio of strategic ServiceNow accounts and engagements, with end-to-end accountability for customer outcomes, delivery excellence, financial performance, talent, transformation, and growth enablement.
You will be a valued member of the ServiceNow Business Group and work collaboratively with Account, Sales, Consulting, Architecture, Engineering, and Technology teams. You will also engage with senior client stakeholders to strengthen customer confidence, deliver successful business outcomes, and support sustainable portfolio growth.
In this role, you will
- Lead end-to-end delivery across multiple enterprise accounts and engagements, ensuring delivery predictability, quality, customer outcomes, and consistent governance.
- Build trusted relationships with senior client stakeholders, anticipate risks, manage escalations, and lead the resolution of complex delivery situations.
- Oversee transformation programs and managed services engagements, ensuring contractual commitments, delivery health, quality, productivity, and financial objectives are achieved.
- Drive platform-led transformation across ServiceNow capabilities, including ITSM, ITOM, CSM, HRSD, IRM, FSM, SPM, and CMDB.
- Manage portfolio financial performance, including revenue realization, margin, utilization, productivity, staffing, and onshore, nearshore, and offshore delivery models.
- Partner with Account and Sales leaders to identify and shape opportunities involving platform expansion, transformation, managed services, AI, and automation.
- Champion the adoption of GenAI, Now Assist, agentic AI, and automation to improve engineering productivity, service delivery, and customer outcomes.
- Build strong delivery leadership teams, support critical-skill fulfillment and succession planning, and establish clear accountability across the portfolio.
- Maintain effective portfolio governance and proactively manage delivery, financial, contractual, and operational risks.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring minimum 3 days a week in a client or Cognizant office in Dallas, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you need to have to be considered
- At least 15 years of IT industry experience, including progressive leadership responsibility across enterprise technology delivery.
- Proven experience leading a portfolio of enterprise accounts or multiple large, concurrent client engagements, with accountability beyond an individual program.
- Strong experience in delivery leadership, portfolio or account management, large-scale enterprise transformation, and managed services.
- Demonstrated ownership of revenue, margin, productivity, utilization, staffing, delivery forecasting, and other portfolio financial measures.
- Strong understanding of the ServiceNow ecosystem and enterprise platform transformation, with experience across multiple workflow areas.
- Proven ability to engage senior client stakeholders and lead complex delivery situations, risk mitigation, and escalations.
- Experience leading large, geographically distributed teams across onshore, nearshore, and offshore delivery models.
- Strong executive communication, commercial acumen, stakeholder management, people leadership, and decision-making skills.
These will help you stand out
- Experience partnering with Sales and Account teams on growth, renewals, platform expansion, and transformation opportunities.
- Knowledge of several ServiceNow capabilities, such as ITSM, ITOM, CSM, HRSD, IRM, FSM, SPM, or CMDB.
- Experience leading both enterprise transformation programs and managed services engagements.
- Exposure to GenAI, Now Assist, agentic AI, AI-enabled delivery, and intelligent automation.
- Relevant ServiceNow certifications or experience working within a ServiceNow consulting or delivery organization.
Salary and Other Compensation:
Applicants will be accepted till 12/10/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $140,000 - $160,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
Zusätzliche Informationen zur Beschäftigung
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