Cognizant is seeking a Lead Field Services & Desktop Support Engineer with 5–8 years of experience in work‑from‑office desktop support across office and factory environments. This is a hands-on onsite lead role, requiring daily physical presence at our customer location in Gastonia, CA where the lead actively performs field support while overseeing desktop operations for the site Key Responsibilities
Qualifications: Experience working as an Operations Lead with Work Assignment reporting, escalation handling, RCA/root cause analysis, and documentation. 5 to 7 years of Desktop Support experience including experience with Windows 7 support for laptop/desktop, hardware troubleshooting, and printer support. 2 to 3 years of experience with Audio Visual devices including Cisco VC devices troubleshooting and Telephony. |
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.