Job Summary:
Salesforce Technical Support Engineer / Developer with strong expertise in Salesforce Experience Cloud and Health Cloud. The ideal candidate will provide technical support, design and enhance Salesforce solutions, and partner closely with business users and cross-functional teams. This role requires excellent communication skills, strong troubleshooting capabilities, and a proven ability to deliver scalable, patient- and customer-centric Salesforce solutions.
Key Responsibilities:
· Technical Support & Issue Resolution
· Act as a Level 3 Salesforce support for Experience Cloud and Health Cloud applications
· Analyze, troubleshoot, and resolve Salesforce application issues related to:
o Experience Cloud portals (member, patient, provider, partner portals)
o Health Cloud data model, care programs, and patient timelines
· Respond to incidents, service requests, and production issues with high-quality customer communication
· Perform root cause analysis and recommend long-term corrective solutions
· Collaborate with Salesforce admins, developers, and business teams to ensure timely resolution
Work model: Hybrid.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
