About the role
As an Application Support Engineer, you will make an impact by ensuring the stability, performance, and continuous improvement of enterprise applications. You will be a valued member of the technology team, collaborating with business stakeholders, development teams, and cross-functional partners to resolve critical production issues, drive operational excellence, and deliver application enhancements.
In this role, you will:
· Provide Level 3 production support by troubleshooting complex issues, restoring service, and conducting root cause analysis (RCA).
· Monitor and optimize application performance using tools such as Splunk, AppDynamics, and ELK.
· Design, develop, and maintain enterprise-grade applications leveraging modern architecture patterns, including microservices, APIs, and integration layers.
· Automate operational and support processes to improve efficiency, reliability, and scalability.
· Collaborate with business and cross-functional teams to gather requirements, deliver enhancements, and support releases across Development, QA, UAT, and Production environments.
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Mississauga, Ontario. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs
The working arrangements for this role are accurate as of the date of posting. These may change based on the project you are engaged in, as well as evolving business and client requirements. We will always be transparent about role expectations.
Please note: Some roles may require in‑person interviews at Cognizant offices or client locations based on project needs.
· What you need to have to be considered
· Bachelor's degree in Technology, Computer Science, Engineering, or a related field.
· Experience providing L3 production support for enterprise applications.
· Strong troubleshooting, incident management, and root cause analysis skills.
· Hands-on experience with application monitoring and performance management tools such as Splunk, AppDynamics, and ELK.
· Experience supporting application development, deployment, and maintenance across multiple environments.
This will help you stand out
· Experience with modern application architectures, including microservices and API-based solutions.
· Exposure to automation and process optimization initiatives.
· Strong collaboration and communication skills with business and technical stakeholders.
· Experience working in Agile or DevOps environments.
· Ability to manage multiple priorities in a fast-paced production support environment.
Salary and Other Compensation:
The annual salary for this position is between $85,950 to $136,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role cannot offer visa transfer or sponsorship now or in the future*
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
