Engagement Delivery Lead (d/f/m)
Location: Munich / Onsite
Purpose of the Job: The Delivery Manager is responsible for managing and translating the end to end IT Infrastructure managed services of a customer into an effective management of operations, operational strategy, and programs & projects. This role ensures overall coordination, progress, and alignment of support teams, programs and projects, working closely with both project managers and IT infrastructure operations managers, deliver the infrastructure services contractual commitments and manage the projects to a successful completion.
Key Responsibilities:
- Strategical & Tactical:
- Ensure proper implementation and execution of IT Infrastructure support models and manage the teams accordingly, covering areas like service management, tooling, cloud and datacenter management, network and security management.
- Support and facilitate the transition and transformation management roadmap, continuously aligning customer expectations, commitments and potential gaps to be identified.
- Support management in linking projects to strategy, and ensure focus on the right priorities
- Be the key customer interface for IT infrastructure services, towards senior and mid level management
- Facilitate the setting of the right priorities and requirements, balancing risk and value, and monitoring benefits, required resources, progress, and budget
- Represent the program(s) to the key customer stakeholders, ensure required weekly/monthly reporting and steering meetings participation, both internally and to customer
Ensure adherence to contractual commitments and Service Level Agreements
- Delivery Management and Program Management:
- Monitor, analyze, and evaluate program performance through the realization of milestones on time and within the overall budget
- Facilitate the decision process and approvals for programs and projects
- Manage the overall budget allocated to programs and projects, reporting on budget, realization, and forecasting in collaboration with the finance controller
- Manage expectations (stakeholders) on available resources, rolling forecasting based on demands, and benefit tracking of running programs/projects
- Ensure that all global IT projects and delivery include project team resource identification, communication planning, tracking progress, designing and monitoring key metrics, project planning, requirements gathering, technical & functional documentation, issue tracking & resolution
- Ensure that the right mitigating actions are taken and reported to relevant stakeholders and the project board
Knowledge and Skills:
- Able to build bridges between strategic, tactical, IT infrastructure operations and project execution.
- Strong planning and organizing skills, with the ability to see the big picture
- Strong results orientation, pushing self and others to achieve results
- Strong communication, able to align well with customer stakeholders
- A strong team player with proven team leadership potential
- Stress-resistant; able to perform under pressure
Competence Framework:
- Management & Leadership:
- Leading by example and guiding others to contribute to the desired results of the organization
- Ability to lead IT support teams, and project managers / teams
- Creating conditions for effective and efficient delegation of tasks
- Coordinating the effective and efficient planning and organizing of goals and activities
- Ensuring organizational information is available for monitoring projects and activities at all levels
- Interpersonal Skills:
- Providing feedback on effective communication and guiding others in improving their communication skills
- Engaging in persuasive arguments and negotiations to reach acceptable agreements
- Encouraging cooperation and initiating company-wide cooperation initiatives
- Decision Making:
- Contributing to an organization that values analysis-based opinions and decision
- Making clear decisions when required
- Staying informed on organizational and societal developments and integrating this knowledge into activities
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.