Engagement Delivery Lead (d/f/m)
Location: Munich / Onsite
Purpose of the Job: The Delivery Manager is responsible for managing and translating the end to end IT Infrastructure managed services of a customer into an effective management of operations, operational strategy, and programs & projects. This role ensures overall coordination, progress, and alignment of support teams, programs and projects, working closely with both project managers and IT infrastructure operations managers, deliver the infrastructure services contractual commitments and manage the projects to a successful completion.
Key Responsibilities:
- Strategical & Tactical:
- Ensure proper implementation and execution of IT Infrastructure support models and manage the teams accordingly, covering areas like service management, tooling, cloud and datacenter management, network and security management.
- Support and facilitate the transition and transformation management roadmap, continuously aligning customer expectations, commitments and potential gaps to be identified.
- Support management in linking projects to strategy, and ensure focus on the right priorities
- Be the key customer interface for IT infrastructure services, towards senior and mid level management
- Facilitate the setting of the right priorities and requirements, balancing risk and value, and monitoring benefits, required resources, progress, and budget
- Represent the program(s) to the key customer stakeholders, ensure required weekly/monthly reporting and steering meetings participation, both internally and to customer
Ensure adherence to contractual commitments and Service Level Agreements
- Delivery Management and Program Management:
- Monitor, analyze, and evaluate program performance through the realization of milestones on time and within the overall budget
- Facilitate the decision process and approvals for programs and projects
- Manage the overall budget allocated to programs and projects, reporting on budget, realization, and forecasting in collaboration with the finance controller
- Manage expectations (stakeholders) on available resources, rolling forecasting based on demands, and benefit tracking of running programs/projects
- Ensure that all global IT projects and delivery include project team resource identification, communication planning, tracking progress, designing and monitoring key metrics, project planning, requirements gathering, technical & functional documentation, issue tracking & resolution
- Ensure that the right mitigating actions are taken and reported to relevant stakeholders and the project board
Knowledge and Skills:
- Able to build bridges between strategic, tactical, IT infrastructure operations and project execution.
- Strong planning and organizing skills, with the ability to see the big picture
- Strong results orientation, pushing self and others to achieve results
- Strong communication, able to align well with customer stakeholders
- A strong team player with proven team leadership potential
- Stress-resistant; able to perform under pressure
Competence Framework:
- Management & Leadership:
- Leading by example and guiding others to contribute to the desired results of the organization
- Ability to lead IT support teams, and project managers / teams
- Creating conditions for effective and efficient delegation of tasks
- Coordinating the effective and efficient planning and organizing of goals and activities
- Ensuring organizational information is available for monitoring projects and activities at all levels
- Interpersonal Skills:
- Providing feedback on effective communication and guiding others in improving their communication skills
- Engaging in persuasive arguments and negotiations to reach acceptable agreements
- Encouraging cooperation and initiating company-wide cooperation initiatives
- Decision Making:
- Contributing to an organization that values analysis-based opinions and decision
- Making clear decisions when required
- Staying informed on organizational and societal developments and integrating this knowledge into activities
La communauté Cognizant :
Nous sommes une équipe de professionnels dont les membres s'apprécient et se soutiennent mutuellement. Nos collaborateurs sont les garants d'un lieu de travail dynamique, collaboratif et inclusif où chacun peut s'épanouir.
- Cognizant est une communauté mondiale qui compte plus de 300 000+ collaborateurs dans le monde entier.
- Nous ne nous contentons pas de rêver de façons idéales, nous apportons des améliorations concrêtes
- Nous prenons soin de nos collaborateurs, de nos clients, de notre entreprise, de nos communautés et du climat, en faisant ce qui est juste.
- Nous favorisons un environnement innovant où vous pouvez construire le plan de carrière qui vous convient.
À propos de nous :
Cognizant (NASDAQ : CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Mentions légales :
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.