Sr. Deskside support - SFO
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Summary
Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
Responsibilities
Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
Provide onsite and remote support to traders in a fast-paced high-pressure environment.
Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
Coordinate with application network infrastructure and vendor teams for issue resolution.
Perform software installations upgrades user access management and hardware deployments.
Maintain documentation and follow ITIL-based support processes.
Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.
Strong Windows/Mac devices support and troubleshooting skills.
Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
Familiarity with ITSM tools (ServiceNow Remedy etc.).
Strong communication stakeholder management and problem-solving skills.
4-8 years in Trader Support Front Office Support or Financial Services IT Support.
Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.
The Salary for this position will be yearly 79000 TO 90,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
