About the Role
We are looking for a highly experienced HRSD & Moveworks Lead to drive and expand our Human Resources Service Delivery (HRSD) and AI-powered employee experience capabilities across the EMEA market.
This leadership role combines deep technical expertise, strategic capability ownership, customer advisory, and hands-on delivery support. As part of the ServiceNow Center of Excellence, you will lead our HRSD and Moveworks capability, helping organizations transform employee services through intelligent workflows, automation, enterprise search, and agentic AI experiences.
The role follows a dual mandate: supporting complex client programs and critical escalations while also building the frameworks, accelerators, standards, and talent capabilities that drive long-term growth across multiple accounts.
Key Responsibilities
Client Delivery & Technical Leadership
• Provide architecture-level leadership and oversight for complex ServiceNow HRSD implementations.
• Act as a senior technical advisor on HR Service Delivery; Employee Center; Case and Knowledge Management; Employee Journey Management; Moveworks integrations and administration; HRSD and ITSM crossover workflows.
• Support large-scale enterprise transformations involving Multi-department HR case management; Employee self-service modernization; AI-powered enterprise search; Conversational and agentic employee assistance.
• Join delivery teams for high-profile customer engagements to provide solution design and technical governance.
• Lead resolution of P1 and P2 HRSD and Moveworks escalations in partnership with delivery teams and customer stakeholders.
• Own and present capability roadmaps during customer governance and strategic planning sessions.
• Ensure consistent architecture and quality standards across HRSD programs.
Capability Development & CoE Leadership
• Define and maintain best practices, implementation standards, and quality assurance frameworks for HRSD and Moveworks delivery.
• Build reusable implementation assets, accelerators, templates, and intellectual property that improve delivery efficiency.
• Develop and maintain the HRSD accelerator catalogue, including workflow, case-management, and employee-experience solutions.
• Partner with academy and learning teams to design and deliver HRSD and Moveworks enablement programs.
• Mentor consultants, architects, and delivery teams across the EMEA region.
• Support capability growth through certification, skills development, and community-building initiatives.
Sales, Presales & Advisory
• Lead solution architecture activities for HRSD and employee experience transformation pursuits.
• Support complex RFPs and strategic sales opportunities through solution design, effort estimation, and delivery planning.
• Serve as a trusted advisor to customers on HR transformation, employee experience strategy, and AI-enabled workforce services.
• Partner with ServiceNow, Moveworks, and internal stakeholders to expand market opportunities.
• Establish delivery standards and quality gates for HRSD and Moveworks engagements.
Required Qualifications
Experience
• 10-14 years of professional IT and consulting experience.
• Minimum 6 years of hands-on ServiceNow HR Service Delivery experience.
• Proven experience leading large-scale HRSD implementations in enterprise environments.
• Experience supporting multiple customers, stakeholders, and delivery teams in a consulting environment.
• Strong understanding of HR service management processes and employee experience transformation initiatives.
• Experience managing technical escalations and customer-facing solution delivery.
Certifications
• Current ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR), or demonstrable equivalent HRSD implementation expertise required
• Additional ServiceNow certifications is nice to have.
• AI, automation, or employee experience platform certifications nice to have.
Technical Skills
ServiceNow
• Human Resources Service Delivery (HRSD)
• Employee Center
• Enterprise Onboarding and Transitions
• Employee Journey Management
• Case and Knowledge Management
• IntegrationHub
• Flow Designer
• ITSM and HRSD integrations
AI & Employee Experience Platforms
• Moveworks administration, implementation, or integration experience
• Agentic AI solutions and digital assistants
• AI-driven employee self-service capabilities
Preferred Exposure
• ServiceNow Now Assist
• AI Agents
• GenAI-enabled employee experience solutions
• Workforce service automation technologies
Leadership Competencies
• Strategic capability leadership
• Executive stakeholder engagement
• Customer advisory and consulting excellence
• Team coaching and mentoring
• Commercial awareness and presales support
• Cross-functional collaboration
• Problem-solving in high-pressure environments
• Change leadership and transformation management
What we offer
• A competitive salary based on your qualities and experience
• NS business card to cover your commute expenses
• 25 days of paid holiday per year
• A laptop and a smartphone
• A pension scheme
• Health insurance
• Organization driven by technology – we have a tremendous technology backbone
• Access to Udemy, Cognizant Academy digital libraries for your continuous learning
• Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!
Diversity and Inclusion at Cognizant:
At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion
Recruiter contact details
Name: Nikoletta Katona
Email: [email protected]
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
