Production Support Lead (.NET / SQL Server / PHP)
We are seeking a highly skilled Production Support Lead to drive the operational stability, performance, and continuous improvement of a critical enterprise application. This role is ideal for a candidate with strong ITSM expertise, production support leadership experience, and technical knowledge of .NET, SQL Server, and PHP who can effectively manage incidents, lead escalations, and partner with engineering teams to deliver lasting solutions.
Important Disclaimers:
**Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.**
**Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future**
In this role, you will:
- Lead the operational health and stability of critical production applications.
- Own incident management processes and drive reduction of recurring production issues.
- Lead P1/P2 incident response, war-room calls, and cross-functional escalations.
- Partner with engineering teams to perform root cause analysis (RCA) and implement permanent fixes.
- Monitor application performance and identify opportunities for operational improvements.
- Track and report key support metrics, trends, and service health indicators.
- Collaborate with business stakeholders, development teams, and support organizations to ensure timely issue resolution.
- Drive continuous improvement initiatives that reduce incident volume and improve service reliability.
- Support change management activities and ensure production readiness for releases.
Work Model:
Remote
Location:
Dallas, Texas
What you need to have to be considered:
- 6+ years of experience in Application Support, Production Support, or IT Operations.
- Strong knowledge of ITIL processes, including Incident, Problem, and Change Management.
- ITIL Certification preferred.
- Hands-on experience supporting applications built with C#.NET, SQL Server, and PHP.
- Ability to review application logs, troubleshoot issues, and execute diagnostic SQL queries.
- Experience conducting RCA and driving problem management initiatives.
- Proven experience managing high-volume production support environments.
- Strong stakeholder management and client-facing communication skills.
- Experience leading critical incident bridges and coordinating cross-functional teams during major incidents.
- Strong analytical skills with experience creating operational dashboards, KPI reporting, and service health metrics using Excel, Power BI, or similar tools.
Nice to Have
- Experience supporting enterprise-scale financial or customer-facing applications.
- Exposure to DevOps, monitoring, and observability tools.
- Experience implementing service improvement and operational excellence initiatives.
- Knowledge of automation and support process optimization.
Salary and Other Compensation:
The annual salary for this position is between $65,000 - $94,500, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid Holidays plus Paid Time Off
- 401(k) Plan and Contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
