About Cognizant Consulting
Cognizant Consulting is more than Cognizant's consulting practice. We are a global community of 5,000+ experts dedicated to helping clients reimagine their businesses for the digital era. Combining deep industry expertise with technology advisory capabilities, we create innovative solutions for leading organizations across the globe.
As we continue to expand our Consulting team, we are looking for a Business Analyst with experience in Customer Due Diligence (CDD), KYC, customer onboarding, and customer service operations to support our clients in Germany.
About the Role
As a Business Analyst, you will play a key role in analyzing, improving, and transforming customer due diligence and customer service processes. Working closely with business stakeholders, compliance teams, operations teams, and delivery partners, you will help define business requirements and deliver solutions that improve customer experience, operational efficiency, and regulatory compliance.
You will be a valued member of our Consulting team, collaborating with client stakeholders and cross-functional teams in an international environment.
In This Role, You Will
- Engage with business, customer service, compliance, and operations stakeholders to elicit, analyse, validate, and prioritize business requirements.
- Analyse customer onboarding, Customer Due Diligence, and customer service processes, identifying gaps, inefficiencies, and opportunities for improvement.
- Translate business needs into user stories, acceptance criteria, process flows, functional specifications, and supporting documentation.
- Support the implementation of solutions related to customer onboarding, document verification, case management, service requests, and risk-based escalation.
- Act as the liaison between business and delivery teams, ensuring alignment, requirement clarity, and successful delivery outcomes.
- Monitor service performance and operational data to identify trends, recurring issues, and continuous improvement opportunities.
Work Model
At Cognizant, we strive to provide flexibility wherever possible. Based on the business requirements of this role, this is a remote position open to qualified applicants located in Poland.
Occasional travel within Germany may be required based on project and client needs.
The working arrangements for this role are accurate as of the date of posting and may change depending on business and client requirements. We will always communicate expectations clearly.
What You Must Have to Be Considered
- Experience as a Business Analyst in Customer Due Diligence (CDD), KYC, customer onboarding, customer operations, or customer service environments.
- Strong experience in requirements gathering, stakeholder management, business process analysis, gap analysis, and functional documentation.
- Hands-on experience working with Microsoft Dynamics 365, including requirements analysis, process mapping, and supporting business users.
- Good understanding of customer onboarding, Customer Due Diligence, document verification, case management, and risk-based escalation processes.
- Experience creating user stories, acceptance criteria, business process flows, and functional specifications.
- Good understanding of end-to-end sales processes, customer lifecycle management, and CRM-driven business operations.
- Strong analytical, problem-solving, communication, and facilitation skills.
- Professional proficiency in German and English, both written and spoken.
- Ability to effectively collaborate with stakeholders across Germany and international delivery teams.
These Will Help You Succeed
- Experience within Banking, Financial Services, Insurance, or other highly regulated industries.
- Scrum Master certification (CSM, PSM, or equivalent).
- AI-related certifications or practical experience applying AI solutions within business processes.
- Experience working in Agile delivery environments.
- Familiarity with customer service management and case management platforms.
- Experience supporting business transformation, operational excellence, or process improvement initiatives.
- Professional Business Analysis certifications such as IIBA, CBAP, or PMI-PBA.
What You Can Expect
- The opportunity to work on strategic customer operations and compliance transformation initiatives for leading organizations.
- A collaborative and international consulting environment.
- Exposure to Customer Due Diligence, customer service, and process optimization programs.
- Continuous learning and professional development opportunities.
- A culture focused on innovation, inclusion, collaboration, and career growth.
Benefits:
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
- Opportunity to be part of a global organization focused on development,
- Open-minded and multinational environment,
- Training & development opportunities, including language courses,
- Professional development and a clear career path,
- Full equipment and paid training are provided from the first day of work.
For more information about us, visit Cognizant Poland.
Why Cognizant?
Our strength is built on our ability to work together. Our diverse backgrounds provide different perspectives, spark innovation, and help us create better solutions for our clients. We are committed to fostering an inclusive environment where everyone can thrive and contribute meaningfully.
If you're passionate about business analysis, customer experience, and process excellence, we'd love to hear from you.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
