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IT Field Support Specialist - 6 months contract - Molsheim (Strasbourg area)

00068638964

À propos du poste

En tant que Technicien.ne Support Utilisateurs Terrain (IT Field Support Specialist), vous rejoindrez Cognizant pour intervenir auprès d'un acteur majeur du secteur automobile, sur site à Molsheim (près de Starsbourg).Ce rôle s'inscrit dans le cadre d'un contrat mondial pluriannuel de modernisation des services de workplace, couvrant les sites et bureaux du client à l'international.Dans ce rôle précis, vous assurerez le support technique en présentiel auprès des utilisateurs finaux.

Vos missions

  • Assurer le support technique en présentiel : installation, configuration et maintenance des postes fixes, portables, imprimantes et périphériques
  • Prendre en charge les incidents et demandes de bout en bout, dans le respect des SLA définis
  • Contribuer aux processus ITSM (gestion des incidents, des problèmes et des changements) et documenter précisément les interventions
  • Coordonner avec les équipes de support à distance et les services transverses pour les sujets complexes
  • Contribuer aux projets de déploiement : déploiements matériel, migrations, mises à niveau
  • Fournir une formation de base aux utilisateurs et faire le lien avec les fournisseurs/prestataires tiers en cas d'escalade

Profil recherché

  • 4 ans d'expérience globale minimum, dont 2 ans minimum en support desktop/deskside
  • Français courant obligatoire
  • Anglais professionnel requis (interactions régulières avec des interlocuteurs anglophones dans le cadre de ce contrat international)
  • Permis de conduire valide (si déplacements requis)

Compétences techniques

  • Windows et Mac (postes et environnement desktop)
  • Outil ITSM (ServiceNow, Remedy, ou Jira Service Management)
  • Bases réseau (networking fundamentals)
  • Bonne compréhension du dépannage et de la réparation matérielle
Compétences comportementales
  • Excellentes capacités de résolution de problèmes et de communication
  • Autonomie en environnement de travail terrain
  • Sens du service et à l'écoute des utilisateurs
Environnement & méthodologies
  • Connaissance des processus ITSM et du fonctionnement par SLA
  • Capacité à documenter rigoureusement les interventions

Modèle de travail : sur site

Ce poste requiert une présence sur site à temps plein, chez le client à Montigny-le-Bretonneux. Les modalités peuvent évoluer selon les besoins du projet, mais nous nous engageons à une communication transparente sur les attentes liées au poste. Nous sommes impatients de rencontrer des profils curieux et engagés. Même si vous ne répondez pas à tous les critères, n'hésitez pas à postuler : vos expériences transférables et votre motivation peuvent faire la différence.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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