Job Summary
Join our team as a Specialist in Insurance Claims focusing on Workers Compensation. With 2 to 4 years of experience you will provide exceptional customer service in a hybrid work model with rotational shifts. Proficiency in Spanish is essential for effective communication and delivering impactful solutions.
Responsibilities
- Handle and resolve customer inquiries related to Workers Compensation claims with professionalism and empathy.
- Ensure timely and accurate processing of claims adhering to company policies and regulatory requirements.
- Collaborate with internal teams to gather necessary documentation and information for claim resolution.
- Maintain detailed records of claim activities and communications in the companys database.
- Provide clear and concise updates to customers regarding the status of their claims.
- Analyze claim data to identify trends and recommend process improvements for enhanced efficiency.
- Support the development of customer-centric solutions to address unique claim scenarios.
- Utilize your Spanish language skills to communicate effectively with Spanish-speaking customers ensuring clarity and understanding.
- Participate in rotational shifts to ensure consistent service coverage and availability.
- Contribute to team meetings and discussions to share insights and best practices for claim handling.
- Stay updated on industry trends and changes in Workers Compensation regulations to ensure compliance.
- Assist in training and mentoring new team members to uphold service standards.
- Demonstrate a commitment to delivering high-quality service that aligns with the companys mission and values.
Qualifications
- Possess 2 to 4 years of experience in customer service with a focus on Workers Compensation claims.
- Exhibit strong communication skills both verbal and written with proficiency in Spanish.
- Showcase the ability to analyze and resolve complex claim issues effectively.
- Demonstrate familiarity with Workers Compensation regulations and processes.
- Bring a customer-first mindset ensuring satisfaction and resolution in every interaction.
- Display excellent organizational skills for managing multiple claims simultaneously.
- Have experience working in a hybrid work model and adapting to rotational shifts.
- Show proficiency in using claim management software and tools.
- Present a proactive approach to identifying and implementing process improvements.
- Exhibit a collaborative attitude working seamlessly with team members and stakeholders.
- Maintain a high level of attention to detail to ensure accuracy in claim handling.
- Demonstrate adaptability to changing priorities and customer needs.
- Uphold ethical standards and confidentiality in handling sensitive claim information.
Certifications Required
Certified Workers Compensation Professional (CWCP) Customer Service Excellence Certification
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.