Senior Consultant – Generative AI
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Senior Consultant – Generative AI (Telecommunications), you will make an impact by shaping, validating, and delivering Generative AI strategies that drive tangible business outcomes for large, regulated enterprise clients. You will be a valued member of Cognizant Consulting’s AI and Digital Transformation team and work collaboratively with cross-functional stakeholders, delivery teams, and client leaders—particularly within the telecommunications domain.
In this role, you will:
- Shape Generative AI strategies and value cases by identifying high-impact business use cases, defining target operating model changes, and translating opportunities into measurable outcomes.
- Lead discovery workshops, readiness assessments, and stakeholder alignment sessions across technology, legal, security, and operations teams.
- Design and deliver business cases, roadmaps, and adoption plans with clearly defined KPIs tied to operational, customer, and financial impact.
- Apply Generative AI solutions to telecommunications use cases, including agent assist, knowledge retrieval, incident triage, order and billing inquiries, and automation of operational workflows.
- Operate effectively within large, highly regulated enterprise environments by aligning deliverables to SDLC, ITSM, security, and change control standards.
Work model – Hybrid
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring time in a client or Cognizant office, depending on project needs.
This role is open to qualified applicants based near the following locations:
- Bedminster or Middletown, New Jersey
- Dallas metroplex, Texas
- Atlanta, Georgia
- Bothell, Washington
The working arrangements for this role are accurate as of the date of posting and may evolve based on client and project requirements. We are committed to being transparent about expectations.
What you must have to be considered
- Experience in consulting, advisory, or transformation roles supporting enterprise clients.
- Hands-on experience shaping or delivering Generative AI initiatives, including use case identification, business case development, and roadmap execution.
- Knowledge of Generative AI concepts and approaches such as retrieval-augmented generation (RAG), prompt engineering, model evaluation, guardrails, and governance.
- Experience working in complex, regulated environments with strong security, compliance, and change management requirements.
- Strong client-facing skills, including facilitation of workshops, stakeholder alignment, and executive-ready communication.
These will help you succeed
- Telecommunications industry experience, particularly across customer operations, network operations, or back-office processes.
- Familiarity with human-in-the-loop AI and agent-based operating models that balance automation with governance and risk controls.
- Experience supporting AI pilots through scale, including adoption measurement, quality monitoring, and change management.
- Ability to mentor junior team members and contribute to reusable assets, standards, or methodologies.
- A continuous learning mindset and curiosity about evolving AI capabilities and enterprise applications.
Benefits
Cognizant offers a competitive benefits program, which includes:
- Medical, dental, vision, and life insurance
- 401(k) plan with employer contributions
- Employee stock purchase plan
- Employee assistance program
- Paid holidays and paid time off
- Paid parental leave and fertility assistance
- Learning and development programs, including certifications and continuous upskilling
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.