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Ui Path Support and maintenance

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Greetings From Cognizant !

We are currently hiring for Ui Path Support and maintenance role with us .

Job Locations : Chennai/Bangalore/Hyd/Kolkata/Pune - 5 Days WFO

Rotational Shift.

Experience Range : 6 years to 12 years

We are seeking an experienced UiPath Support & Maintenance Developer to provide production support, maintenance, enhancements, and continuous improvement for enterprise RPA solutions. The candidate will be responsible for monitoring bot performance, troubleshooting production issues, implementing fixes, handling change requests, and ensuring SLA compliance across business-critical automation processes.

The ideal candidate should have strong expertise in UiPath development, support operations, incident management, root cause analysis, and stakeholder communication.

Key Responsibilities

Production Support & Maintenance

  • Provide L2/L3 support for UiPath automation solutions.
  • Monitor bot execution, queue performance, and system health.
  • Investigate and resolve production incidents within agreed SLAs.
  • Perform root cause analysis (RCA) and implement preventive measures.
  • Troubleshoot application, infrastructure, and bot-related issues.
  • Coordinate with business users and application support teams during incidents.

Enhancement & Change Management

  • Analyze change requests and enhancement requirements.
  • Develop, test, and deploy automation enhancements.
  • Perform impact analysis for application changes affecting bots.
  • Ensure smooth migration of changes across environments.

Monitoring & Reporting

  • Monitor UiPath Orchestrator performance.
  • Track bot utilization, success rates, and exception trends.
  • Prepare support dashboards and monthly service reports.
  • Proactively identify automation improvement opportunities.

Release & Environment Management

  • Support release deployments and production validations.
  • Manage credentials, assets, queues, and robots in UiPath Orchestrator.
  • Coordinate with infrastructure teams for server and environment issues.
  • Ensure backup, recovery, and disaster recovery procedures are followed.

Documentation & Governance

  • Maintain support documentation, SOPs, runbooks, and KT artifacts.
  • Adhere to organizational RPA standards and governance.
  • Participate in audits and compliance reviews.

Required Skills

Technical Skills

  • Strong experience in UiPath Studio, Robots, and Orchestrator.
  • Experience supporting attended and unattended automations.
  • Hands-on experience with REFramework.
  • Strong debugging and troubleshooting capabilities.
  • Knowledge of:
    • Queues
    • Assets
    • Triggers
    • Logs
    • Exception Handling
    • Credential Management
  • Experience with Excel, PDF, Email, File Handling, and Web Automation.
  • SQL query writing and database troubleshooting skills.
  • Experience with REST APIs and web services integration.
  • Version control experience with Git, Azure DevOps, or SVN.

Support & Operations Skills

  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • SLA/KPI Tracking
  • Root Cause Analysis
  • Knowledge of ITIL processes

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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