Greetings From Cognizant !
We are currently hiring for Ui Path Support and maintenance role with us .
Job Locations : Chennai/Bangalore/Hyd/Kolkata/Pune - 5 Days WFO
Rotational Shift.
Experience Range : 6 years to 12 years
We are seeking an experienced UiPath Support & Maintenance Developer to provide production support, maintenance, enhancements, and continuous improvement for enterprise RPA solutions. The candidate will be responsible for monitoring bot performance, troubleshooting production issues, implementing fixes, handling change requests, and ensuring SLA compliance across business-critical automation processes.
The ideal candidate should have strong expertise in UiPath development, support operations, incident management, root cause analysis, and stakeholder communication.
Key Responsibilities
Production Support & Maintenance
- Provide L2/L3 support for UiPath automation solutions.
- Monitor bot execution, queue performance, and system health.
- Investigate and resolve production incidents within agreed SLAs.
- Perform root cause analysis (RCA) and implement preventive measures.
- Troubleshoot application, infrastructure, and bot-related issues.
- Coordinate with business users and application support teams during incidents.
Enhancement & Change Management
- Analyze change requests and enhancement requirements.
- Develop, test, and deploy automation enhancements.
- Perform impact analysis for application changes affecting bots.
- Ensure smooth migration of changes across environments.
Monitoring & Reporting
- Monitor UiPath Orchestrator performance.
- Track bot utilization, success rates, and exception trends.
- Prepare support dashboards and monthly service reports.
- Proactively identify automation improvement opportunities.
Release & Environment Management
- Support release deployments and production validations.
- Manage credentials, assets, queues, and robots in UiPath Orchestrator.
- Coordinate with infrastructure teams for server and environment issues.
- Ensure backup, recovery, and disaster recovery procedures are followed.
Documentation & Governance
- Maintain support documentation, SOPs, runbooks, and KT artifacts.
- Adhere to organizational RPA standards and governance.
- Participate in audits and compliance reviews.
Required Skills
Technical Skills
- Strong experience in UiPath Studio, Robots, and Orchestrator.
- Experience supporting attended and unattended automations.
- Hands-on experience with REFramework.
- Strong debugging and troubleshooting capabilities.
- Knowledge of:
- Queues
- Assets
- Triggers
- Logs
- Exception Handling
- Credential Management
- Experience with Excel, PDF, Email, File Handling, and Web Automation.
- SQL query writing and database troubleshooting skills.
- Experience with REST APIs and web services integration.
- Version control experience with Git, Azure DevOps, or SVN.
Support & Operations Skills
- Incident Management
- Problem Management
- Change Management
- Release Management
- SLA/KPI Tracking
- Root Cause Analysis
- Knowledge of ITIL processes
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
