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Senior Manager – ServiceNow Solutions

00069252431

Role: Senior Manager – ServiceNow Solutions / Enterprise Service Management

Experience: 12+ years of overall IT experience with a minimum of 8+ years of relevant ServiceNow experience

Key Responsibilities

  • Lead and own enterprise-wide ServiceNow/ESM solution strategy and delivery for global clients across industries
  • Drive large, complex RFP/RFI/RFQ pursuits, ensuring differentiated technical, functional, and commercial proposals
  • Own end-to-end solution planning, including phased roadmaps, resource strategy, capacity planning, and governance models
  • Lead commercial structuring, deal shaping, pricing strategy, negotiations, and SOW finalization for high-value engagements
  • Define and execute strategic business plans, including market expansion, portfolio growth, budgeting, and GTM strategies for ServiceNow offerings and partnerships
  • Provide executive-level client engagement, acting as a trusted advisor for transformation initiatives and ServiceNow adoption
  • Lead cross-functional teams to architect integrated, scalable, and future-ready enterprise solutions
  • Drive requirement discovery, gap analysis, and solution positioning at enterprise scale
  • Contribute to thought leadership, innovation, and pursuit strategy, enhancing win ratios and market differentiation
  • Lead solution defense workshops and executive presentations with strong articulation of value proposition
  • Oversee client demos, PoCs, and showcases highlighting ServiceNow capabilities, Cognizant IPs, and innovative accelerators
  • Provide strategic technical advisory, risk mitigation, and solution alternatives across engagements
  • Govern creation and review of marketing collateral, assets, and value propositions aligned to industry and market trends
  • Oversee and manage large-scale, multi-geo ITSM consulting, transition, and transformation programs ensuring delivery excellence and client satisfaction

Skills & Expertise

  • Strong expertise in Enterprise Business Analysis and Gap Assessment on ITSM tools (ServiceNow mandatory)
  • Deep understanding of ITIL frameworks and enterprise service management practices
  • Strong exposure to SDLC methodologies: Agile, Waterfall, and Hybrid models
  • Working knowledge of web technologies: HTML, XML, JavaScript, Glide Objects
  • Strong command over solution architecture, integrations, and ecosystem tools within ESM landscape
  • Solid understanding of development technologies and platform capabilities
  • Excellent stakeholder management, executive communication, and global client engagement skills
  • Strong proficiency in MS Office tools for executive reporting and presentations

Certifications (Preferred)

  • Certified ServiceNow System Administrator
  • ITIL V3 / ITIL V4

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
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The entrepreneurial mindset here is infectious. When you take initiative, you get support. What matters the most is showing up and trying.
Senthil Manoj Kumar Functional Architect
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My journey has run parallel to Cognizant’s. When I joined, we were a $1B company with 20,000 people. Today we’re at $20B with 350,000 people. And yet the same sense of belonging has grown stronger.
Vidhya Ganesh AVP of Delivery Excellence
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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