About the role
As a Senior Audio Visual Support Specialist, you will make an impact by designing, programming, and implementing AV control and DSP systems, and providing specialist AV support for large conference environments — including configuring and managing systems remotely. You will be a valued member of the AV Support team and work collaboratively with Networking, Security, WPS, and OEM/vendor partners.
In this role, you will:
- Design and implement AV control systems and DSP programming for large conference environments
- Program and configure control systems (e.g., Crestron) and DSP platforms (e.g., Biamp Tesira) to support complex AV setups
- Provide specialist AV support for large conference spaces, including remote configuration and management
- Conduct in-depth troubleshooting of AV systems, including routing, control, and networking issues, using tools such as Tesira, Extron Toolbelt, ScreenMeet, Intuiface, Neat Pulse, Logitech Sync, and Zoom Console
- Coordinate RMAs and liaise with OEMs and vendors to support hardware issues
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position based in Sydney, NSW, requiring time in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Experience with DSP programming, AV system design and implementation, and control system programming
- Hands-on knowledge of Crestron and Biamp Tesira platforms
- Experience providing specialist AV support for large conference environments, including remote configuration and management
- Working knowledge of audio-video routing concepts, including EDID, HDCP, display/source resolutions, and audio-video extension over HDBaseT, switchers, and matrix switchers
- Foundational networking knowledge, including LAN/WAN/WLAN, network topologies, TCP/IP, HTTP, HTTPS, Telnet, SSH, and FTP, along with familiarity with routers, switches, modems, IP addressing, and subnetting
These will help you stand out
- Understanding of Dante audio networking, including Dante Controller and crosspoint routing
- CTS-I certification
- Ability to read AV schematics and understand signal flow across inputs, outputs, DSPs, switchers, control processors, and displays
- Familiarity with AV control systems and basic networking protocols (IP, DHCP, SSH, HTTP, HTTPS, Telnet)
- Basic understanding of USB connectivity, USB hubs, and USB extension over Cat6
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
