Job Summary
Investigating client-reported issues Reviewing API logs and payloads Working with Development and QA teams Coordinating production fixes Monitoring deployments and releases Updating Jira tickets Client communication and status updates Communication skills are mandatory. Resources will interact directly with clients and account teams. Production support personnel require production access.
Responsibilities
Key responsibilities collectively being performed across 100 + clients Investigating client-reported claim and leave record issues Researching missing or unexpected data from Workday submissions (for example Last Day Worked not being provided) Reviewing Anypoint logs and API request payloads to determine why records did or did not process Working closely with Development and QA teams to reproduce and validate issues Implementing and testing API logic adjustments and fixes Coordinating with the client on data corrections and validation both for API/SSO related Monitoring retroactive data processing and production releases Creating spikes for API enchantments and waiting for official deployment Updating Jira tickets Communicating with both internal and external stakeholders Hopping on calls with the client and AE to make sure expectations are aligned Mode of pings Team IM Email INC INT
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
