At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
This role requires a skilled Business Analyst with +6 years of experience specializing in ServiceNow ITSM and ITAM. The candidate will collaborate with stakeholders to analyze business needs optimize workflows and drive impactful solutions.
Qualifications
• • Demonstrate expertise in ServiceNow ITSM and ITAM with hands-on experience in configuration and customization.
• Possess strong analytical skills to interpret business requirements and translate them into actionable solutions.
• Showcase excellent communication skills to effectively interact with stakeholders and technical teams.
• Exhibit proficiency in creating detailed documentation and functional specifications.
• Have a proven track record of delivering successful ServiceNow implementations within hybrid work environments.
• Display knowledge of ITIL processes and their application within ServiceNow modules.
• Bring experience in user training and support to ensure smooth adoption of new systems.
• Show capability in identifying risks and implementing mitigation strategies during project lifecycles.
• Demonstrate ability to work collaboratively in cross-functional teams to achieve project goals.
ADVANCED ENGLISH IS A MUST
Hybrid role in: CDMX, Guadalajara, Monterrey or Queretaro
Responsibilities
• Collaborate with stakeholders to gather and analyze business requirements for ServiceNow ITSM ITOM and ITAM solutions.
• Translate business needs into functional specifications to ensure alignment with organizational goals.
• Conduct workshops and meetings to identify pain points and opportunities for process improvement.
• Provide detailed analysis and recommendations to optimize workflows and enhance operational efficiency.
• Work closely with technical teams to ensure seamless implementation of ServiceNow modules.
• Monitor and evaluate the performance of implemented solutions to ensure they meet business objectives.
• Develop and maintain documentation for processes workflows and system configurations.
• Facilitate user acceptance testing and provide support during deployment phases.
• Identify and mitigate risks associated with ServiceNow implementations and upgrades.
• Ensure compliance with organizational policies and industry standards in all solutions delivered.
• Provide training and support to end-users to maximize adoption and utilization of ServiceNow tools.
• Collaborate with cross-functional teams to ensure integration of ServiceNow with other enterprise systems.
• Continuously research and recommend new features and functionalities to enhance ServiceNow capabilities.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.