Role overview
Administer enterprise network infrastructure and connectivity services, ensuring secure, resilient, compliant, and high-performing network operations across LAN, WAN, WLAN, VPN, NAC, and network security components.
Key responsibilities
• Operate and support enterprise LAN, WAN, WLAN, VPN, internet connectivity, and network service infrastructure.
• Configure, administer, and troubleshoot Cisco routing, switching, wireless, and network access control environments.
• Manage Cisco ISE, 802.1X authentication, NAC policies, device onboarding, certificate-based access, MAB, and TACACS+ services.
• Administer DNS, DHCP, IP Address Management (IPAM), NTP, and core network services.
• Support network security technologies including firewalls, VPN gateways, web security appliances, and network segmentation.
• Monitor network availability, latency, capacity, utilisation, performance, and service health using enterprise monitoring platforms.
• Execute network configuration changes, standard service requests, firmware upgrades, patching, and lifecycle activities through approved change processes.
• Troubleshoot routing, switching, wireless, authentication, firewall, VPN, and performance-related incidents across enterprise environments.
• Support implementation and operation of Cisco DNA Center, network automation, software-defined networking, and infrastructure management platforms where applicable.
• Collaborate with security, server, cloud, and endpoint teams to ensure integrated service delivery and incident resolution.
• Automate operational tasks using scripting and network automation tools where authorised.
• Maintain network diagrams, SOPs, knowledge articles, operational runbooks, audit evidence, and configuration standards.
• Handle incidents, requests, changes, problem records, compliance activities, and documentation through ITSM platforms.
Core skills and platforms
• Cisco Routing and Switching
• LAN, WAN, WLAN and VPN Technologies
• Cisco ISE, 802.1X and NAC
• Cisco DNA Center
• DNS, DHCP, IPAM and Core Network Services
• Firewall and Network Security Technologies
• Network Monitoring and Performance Management
• ServiceNow ITSM and ITIL Processes
• PowerShell, Python or Network Automation Tools
Preferred certifications
• Cisco CCNA Enterprise
• Cisco CCNP Enterprise (preferred)
• Cisco Certified Specialist - Enterprise Network Infrastructure
• ITIL Foundation
• Network Security Certification (preferred)
Delivery expectations
• Strong ownership of network operational stability and service availability.
• Analytical troubleshooting skills across complex enterprise network environments.
• Ability to work within incident, change, security, audit, and compliance frameworks.
• Effective stakeholder communication, documentation discipline, and operational reporting capability.
• Participation in agreed support coverage, transition activities, knowledge transfer, automation initiatives, and continual service improvement programmes.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
