About the role
As an End User and Field Services Manager, you will make an impact by leading large-scale, multi-geography end user and field services teams, ensuring seamless delivery of collaboration, desktop, mobile, and field support services. This role blends strategic leadership with operational excellence, driving transformation initiatives that improve productivity, efficiency, and end-user satisfaction. You will be a valued member of the Cloud Infrastructure and Security team, working closely with developers, cloud engineers, and service management professionals.
In this role, you will:
• Lead large-scale, multi-geography end user and field services teams, overseeing collaboration services, Desktop/Laptop management, remote support, Mobile device support, field service dispatch, and tracking.
• Act as a subject matter expert across all aspects of end user computing and field services, providing guidance and direction to team members and stakeholders.
• Create and maintain reports and dashboards to deliver executive-level visibility into KPIs and SLA compliance status.
• Provide thought leadership for transformation and improvement initiatives, identifying opportunities to drive productivity and efficiency gains across the function.
• Apply deep knowledge of ITSM processes, particularly Incident, Change, and Problem Management, to ensure consistent, high-quality service delivery.
• Drive triage calls and handle escalations effectively, ensuring timely resolution and clear communication with stakeholders at all levels.
• Create and maintain standard operating procedures for day-to-day work activities, ensuring consistency and operational readiness.
• Demonstrate excellent communication, presentation, and interpersonal skills in all interactions with team members, clients, and executive leadership.
Work Model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Parsippany, NJ. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
• 10+ years of experience leading large-scale, multi-geography end user and field services teams.
• 5 or more years supporting end user devices including Laptops, Desktops, and Mobile devices, across device lifecycle management and troubleshooting.
• Experience supporting collaborative platforms such as Microsoft Teams and O365, enabling end users and driving adoption across the enterprise.
• Hands-on experience with VDI and Printer support, including deployment, administration, and troubleshooting in complex, multi-site environments.
• Expert-level team leadership and governance skills, with a proven track record of building, mentoring, and developing high-performing IT service delivery teams.
• Strong ITSM knowledge across Incident, Change, and Problem Management processes.
• Proven ability to drive triage calls, manage escalations effectively, and maintain composure under pressure.
• Experience in creating and maintaining standard operating procedures for IT service delivery functions.
• Excellent communication and presentation skills, with the ability to translate technical performance data into clear, executive-ready insights.
These will help you stand out:
• Experience leading transformation programs that have delivered measurable improvements in end-user productivity and service efficiency.
• Familiarity with enterprise mobility management (EMM/MDM) platforms and modern workplace tooling.
• ITIL certification or equivalent formal ITSM training.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think
about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until May 11, 2026
The annual salary for this position is between $99,000 - $115,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
·Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.