Test Support Engineer – Backup Exec, Tokyo, Tokyo-To, Japan

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of experts dedicated to helping clients reimagine their business. Blending deep industry expertise with technology advisory capabilities, we deliver innovative solutions to some of the world’s leading organizations. Could you be our next colleague?

About the role

As a Test Support Engineer – Backup Exec, you will make an impact by helping customers resolve technical issues across Backup Exec products and environments. You will support customers using on-premises, virtualized, and cloud infrastructures, while working closely with internal teams to drive timely issue resolution and continuous service improvement.

You will be a valued member of the technical support organization and work collaboratively with customers, engineering teams, product specialists, and internal stakeholders.

In this role, you will:

Provide technical support for Backup Exec solutions across on-premises, virtualized, and cloud environments.
Diagnose, troubleshoot, and resolve customer issues while meeting established SLA, productivity, and customer support goals.
Answer technical questions, identify appropriate workarounds or solutions, and support customers through remote assistance and live interactions.
Document case details, analyze system issues, and contribute to knowledge base articles and support documentation.
Collaborate with internal teams, including engineering, development, sales, and product stakeholders, to enable timely case resolution and improve customer outcomes.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position with a combination of remote work and collaboration from a Cognizant or client location as required.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you must have to be considered

3+ years of experience in technical support, system administration, infrastructure support, or a related technical support role.
Working knowledge of operating systems, networking technologies, and storage platforms.
Experience troubleshooting enterprise infrastructure issues and supporting customers in technical environments.
Familiarity with cloud platforms, virtualization technologies, and distributed system environments.
Strong analytical, troubleshooting, and problem-solving skills, with the ability to break down complex technical issues into clear actions.
Customer-focused communication skills, with the ability to explain technical topics clearly and manage customer expectations with empathy.
Business-level Japanese communication skills; JLPT N1 or equivalent proficiency is preferred.
Professional English reading and writing capability, with the ability to participate in meetings, review technical documentation, and correspond by email.

These will help you succeed

Experience supporting backup, recovery, or data protection technologies.
Experience working in customer-facing technical support environments with defined SLA commitments.
Relevant certifications such as CompTIA Linux+, Network+, Server+, RHCSA, RHCE, CCNA, CCNP, or cloud certifications from AWS, Microsoft Azure, or Google Cloud.
Experience contributing to knowledge management, technical documentation, or support process improvement.
Ability to collaborate effectively with multiple stakeholders, including sales, engineering, development, and support teams.
A positive, team-oriented mindset with curiosity, flexibility, and a commitment to delivering customer value.

We're excited to meet people who share our passion for customer success, innovation, and continuous learning. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.