About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of experts dedicated to helping clients reimagine their business. Blending deep industry expertise with technology advisory capabilities, we deliver innovative solutions to some of the world’s leading organizations. Could you be our next colleague?
About the role
As a Test Support Engineer – Backup Exec, you will make an impact by helping customers resolve technical issues across Backup Exec products and environments. You will support customers using on-premises, virtualized, and cloud infrastructures, while working closely with internal teams to drive timely issue resolution and continuous service improvement.
You will be a valued member of the technical support organization and work collaboratively with customers, engineering teams, product specialists, and internal stakeholders.
In this role, you will:
- Provide technical support for Backup Exec solutions across on-premises, virtualized, and cloud environments.
- Diagnose, troubleshoot, and resolve customer issues while meeting established SLA, productivity, and customer support goals.
- Answer technical questions, identify appropriate workarounds or solutions, and support customers through remote assistance and live interactions.
- Document case details, analyze system issues, and contribute to knowledge base articles and support documentation.
- Collaborate with internal teams, including engineering, development, sales, and product stakeholders, to enable timely case resolution and improve customer outcomes.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position with a combination of remote work and collaboration from a Cognizant or client location as required.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you must have to be considered
- 3+ years of experience in technical support, system administration, infrastructure support, or a related technical support role.
- Working knowledge of operating systems, networking technologies, and storage platforms.
- Experience troubleshooting enterprise infrastructure issues and supporting customers in technical environments.
- Familiarity with cloud platforms, virtualization technologies, and distributed system environments.
- Strong analytical, troubleshooting, and problem-solving skills, with the ability to break down complex technical issues into clear actions.
- Customer-focused communication skills, with the ability to explain technical topics clearly and manage customer expectations with empathy.
- Business-level Japanese communication skills; JLPT N1 or equivalent proficiency is preferred.
- Professional English reading and writing capability, with the ability to participate in meetings, review technical documentation, and correspond by email.
These will help you succeed
- Experience supporting backup, recovery, or data protection technologies.
- Experience working in customer-facing technical support environments with defined SLA commitments.
- Relevant certifications such as CompTIA Linux+, Network+, Server+, RHCSA, RHCE, CCNA, CCNP, or cloud certifications from AWS, Microsoft Azure, or Google Cloud.
- Experience contributing to knowledge management, technical documentation, or support process improvement.
- Ability to collaborate effectively with multiple stakeholders, including sales, engineering, development, and support teams.
- A positive, team-oriented mindset with curiosity, flexibility, and a commitment to delivering customer value.
We're excited to meet people who share our passion for customer success, innovation, and continuous learning. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
