Test Support Engineer – Backup Exec

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of experts dedicated to helping clients reimagine their business. Blending deep industry expertise with technology advisory capabilities, we deliver innovative solutions to some of the world’s leading organizations. Could you be our next colleague?

About the role

As a Test Support Engineer – Backup Exec, you will make an impact by helping customers resolve technical issues across Backup Exec products and environments. You will support customers using on-premises, virtualized, and cloud infrastructures, while working closely with internal teams to drive timely issue resolution and continuous service improvement.

You will be a valued member of the technical support organization and work collaboratively with customers, engineering teams, product specialists, and internal stakeholders.

In this role, you will:

• Provide technical support for Backup Exec solutions across on-premises, virtualized, and cloud environments.
• Diagnose, troubleshoot, and resolve customer issues while meeting established SLA, productivity, and customer support goals.
• Answer technical questions, identify appropriate workarounds or solutions, and support customers through remote assistance and live interactions.
• Document case details, analyze system issues, and contribute to knowledge base articles and support documentation.
• Collaborate with internal teams, including engineering, development, sales, and product stakeholders, to enable timely case resolution and improve customer outcomes.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position with a combination of remote work and collaboration from a Cognizant or client location as required.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you must have to be considered

• 3+ years of experience in technical support, system administration, infrastructure support, or a related technical support role.
• Working knowledge of operating systems, networking technologies, and storage platforms.
• Experience troubleshooting enterprise infrastructure issues and supporting customers in technical environments.
• Familiarity with cloud platforms, virtualization technologies, and distributed system environments.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to break down complex technical issues into clear actions.
• Customer-focused communication skills, with the ability to explain technical topics clearly and manage customer expectations with empathy.
• Business-level Japanese communication skills; JLPT N1 or equivalent proficiency is preferred.
• Professional English reading and writing capability, with the ability to participate in meetings, review technical documentation, and correspond by email.

These will help you succeed

• Experience supporting backup, recovery, or data protection technologies.
• Experience working in customer-facing technical support environments with defined SLA commitments.
• Relevant certifications such as CompTIA Linux+, Network+, Server+, RHCSA, RHCE, CCNA, CCNP, or cloud certifications from AWS, Microsoft Azure, or Google Cloud.
• Experience contributing to knowledge management, technical documentation, or support process improvement.
• Ability to collaborate effectively with multiple stakeholders, including sales, engineering, development, and support teams.
• A positive, team-oriented mindset with curiosity, flexibility, and a commitment to delivering customer value.

We're excited to meet people who share our passion for customer success, innovation, and continuous learning. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

À propos de Cognizant 
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant. 

Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.

Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français. 

Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.

Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.