About the role
As a Principal Technical Consultant, you will make an impact by designing and delivering innovative ServiceNow solutions that help clients achieve their business objectives while ensuring platform scalability, maintainability, and long-term value. You will be a valued member of the ServiceNow Consulting team and work collaboratively with customers, solution architects, engagement managers, developers, and implementation partners to drive successful digital transformation initiatives.
In this role, you will:
- Lead the design and delivery of complex ServiceNow solutions, ensuring alignment with business requirements, platform standards, and industry best practices.
- Advise customers on ServiceNow leading practices to support platform maintainability, future upgrades, and long-term success.
- Drive large-scale implementations, integrations, and complex deployment activities across multiple workstreams and stakeholders.
- Conduct customer workshops to assess current-state processes, define future-state capabilities, and translate requirements into technical solutions.
- Provide technical governance, code oversight, solution reviews, and quality assurance for project deliverables.
- Identify and mitigate project risks, resolve technical challenges, and ensure successful solution outcomes.
- Mentor and coach Technical Consultants, Senior Technical Consultants, and junior team members to build platform expertise and delivery excellence.
- Stay current with ServiceNow innovations, AI capabilities, platform enhancements, and industry trends, sharing knowledge across teams and customers.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office and/or client location in Brazil as needed.
The working arrangements for this role are accurate as of the date of posting. This may change based on project assignment, customer requirements, and business needs.
What you need to have to be considered
- 8+ years of experience within a professional services, consulting, or ServiceNow implementation environment.
- Proven expertise designing and delivering ServiceNow solutions across enterprise environments.
- Strong experience gathering requirements, facilitating workshops, and translating business needs into technical specifications and user stories.
- Deep knowledge of ServiceNow platform architecture, workflows, integrations, and implementation best practices.
- Demonstrated ability to lead complex deployments, technical governance activities, and cross-functional delivery teams.
- Experience identifying, analyzing, and resolving complex technical and business challenges.
- Strong communication and stakeholder management skills with the ability to engage technical and business audiences.
- Experience leveraging AI tools and AI-driven insights to optimize workflows, improve decision-making, and deliver business value.
- Ability to travel up to 50% as required by project and client needs.
- Active ServiceNow certifications aligned to the supported workflow(s).
These will help you stand out
- Multiple ServiceNow Certified Implementation Specialist (CIS) certifications.
- Experience with ServiceNow AI capabilities, automation solutions, and digital workflow transformation initiatives.
- Expertise in enterprise integrations and complex multi-platform ecosystems.
- Experience leading global or large-scale ServiceNow transformation programs.
- Strong mentoring and technical leadership experience across consulting teams.
- Domain expertise in ITSM, ITOM, CSM, HRSD, SecOps, GRC, or other ServiceNow workflow areas.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
