About the role
As a Principal Technical Consultant, you will make an impact by designing and delivering innovative ServiceNow solutions that help clients achieve their business objectives while ensuring platform scalability, maintainability, and long-term value. You will be a valued member of the ServiceNow Consulting team and work collaboratively with customers, solution architects, engagement managers, developers, and implementation partners to drive successful digital transformation initiatives.
In this role, you will:
- Lead the design and delivery of complex ServiceNow solutions, ensuring alignment with business requirements, platform standards, and industry best practices.
- Advise customers on ServiceNow leading practices to support platform maintainability, future upgrades, and long-term success.
- Drive large-scale implementations, integrations, and complex deployment activities across multiple workstreams and stakeholders.
- Conduct customer workshops to assess current-state processes, define future-state capabilities, and translate requirements into technical solutions.
- Provide technical governance, code oversight, solution reviews, and quality assurance for project deliverables.
- Identify and mitigate project risks, resolve technical challenges, and ensure successful solution outcomes.
- Mentor and coach Technical Consultants, Senior Technical Consultants, and junior team members to build platform expertise and delivery excellence.
- Stay current with ServiceNow innovations, AI capabilities, platform enhancements, and industry trends, sharing knowledge across teams and customers.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office and/or client location in Brazil as needed.
The working arrangements for this role are accurate as of the date of posting. This may change based on project assignment, customer requirements, and business needs.
What you need to have to be considered
- 8+ years of experience within a professional services, consulting, or ServiceNow implementation environment.
- Proven expertise designing and delivering ServiceNow solutions across enterprise environments.
- Strong experience gathering requirements, facilitating workshops, and translating business needs into technical specifications and user stories.
- Deep knowledge of ServiceNow platform architecture, workflows, integrations, and implementation best practices.
- Demonstrated ability to lead complex deployments, technical governance activities, and cross-functional delivery teams.
- Experience identifying, analyzing, and resolving complex technical and business challenges.
- Strong communication and stakeholder management skills with the ability to engage technical and business audiences.
- Experience leveraging AI tools and AI-driven insights to optimize workflows, improve decision-making, and deliver business value.
- Ability to travel up to 50% as required by project and client needs.
- Active ServiceNow certifications aligned to the supported workflow(s).
These will help you stand out
- Multiple ServiceNow Certified Implementation Specialist (CIS) certifications.
- Experience with ServiceNow AI capabilities, automation solutions, and digital workflow transformation initiatives.
- Expertise in enterprise integrations and complex multi-platform ecosystems.
- Experience leading global or large-scale ServiceNow transformation programs.
- Strong mentoring and technical leadership experience across consulting teams.
- Domain expertise in ITSM, ITOM, CSM, HRSD, SecOps, GRC, or other ServiceNow workflow areas.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
