About the role
As a Principal Technical Consultant, you will make an impact by designing and delivering innovative ServiceNow solutions that help clients achieve their business objectives while ensuring platform scalability, maintainability, and long-term value. You will be a valued member of the ServiceNow Consulting team and work collaboratively with customers, solution architects, engagement managers, developers, and implementation partners to drive successful digital transformation initiatives.
In this role, you will:
- Lead the design and delivery of complex ServiceNow solutions, ensuring alignment with business requirements, platform standards, and industry best practices.
- Advise customers on ServiceNow leading practices to support platform maintainability, future upgrades, and long-term success.
- Drive large-scale implementations, integrations, and complex deployment activities across multiple workstreams and stakeholders.
- Conduct customer workshops to assess current-state processes, define future-state capabilities, and translate requirements into technical solutions.
- Provide technical governance, code oversight, solution reviews, and quality assurance for project deliverables.
- Identify and mitigate project risks, resolve technical challenges, and ensure successful solution outcomes.
- Mentor and coach Technical Consultants, Senior Technical Consultants, and junior team members to build platform expertise and delivery excellence.
- Stay current with ServiceNow innovations, AI capabilities, platform enhancements, and industry trends, sharing knowledge across teams and customers.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office and/or client location in Brazil as needed.
The working arrangements for this role are accurate as of the date of posting. This may change based on project assignment, customer requirements, and business needs.
What you need to have to be considered
- 8+ years of experience within a professional services, consulting, or ServiceNow implementation environment.
- Proven expertise designing and delivering ServiceNow solutions across enterprise environments.
- Strong experience gathering requirements, facilitating workshops, and translating business needs into technical specifications and user stories.
- Deep knowledge of ServiceNow platform architecture, workflows, integrations, and implementation best practices.
- Demonstrated ability to lead complex deployments, technical governance activities, and cross-functional delivery teams.
- Experience identifying, analyzing, and resolving complex technical and business challenges.
- Strong communication and stakeholder management skills with the ability to engage technical and business audiences.
- Experience leveraging AI tools and AI-driven insights to optimize workflows, improve decision-making, and deliver business value.
- Ability to travel up to 50% as required by project and client needs.
- Active ServiceNow certifications aligned to the supported workflow(s).
These will help you stand out
- Multiple ServiceNow Certified Implementation Specialist (CIS) certifications.
- Experience with ServiceNow AI capabilities, automation solutions, and digital workflow transformation initiatives.
- Expertise in enterprise integrations and complex multi-platform ecosystems.
- Experience leading global or large-scale ServiceNow transformation programs.
- Strong mentoring and technical leadership experience across consulting teams.
- Domain expertise in ITSM, ITOM, CSM, HRSD, SecOps, GRC, or other ServiceNow workflow areas.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
Zusätzliche Informationen zur Beschäftigung
Die Vergütungsinformationen sind zum Zeitpunkt der Veröffentlichung dieser Stellenausschreibung korrekt. Cognizant behält sich das Recht vor, diese Informationen jederzeit unter Beachtung der geltenden gesetzlichen Bestimmungen zu ändern.
Bewerberinnen und Bewerber können verpflichtet sein, an Vorstellungsgesprächen persönlich oder per Videokonferenz teilzunehmen. Darüber hinaus kann es erforderlich sein, bei jedem Gespräch einen gültigen staatlichen Lichtbildausweis vorzulegen.
Cognizant ist ein Arbeitgeber mit Chancengleichheit. Ihre Bewerbung und Kandidatur werden nicht aufgrund von Rasse, Hautfarbe, Geschlecht, Religion, Glaubensbekenntnis, sexueller Orientierung, Geschlechtsidentität, nationaler Herkunft, Behinderung, genetischen Informationen, Schwangerschaft, Veteranenstatus oder sonstiger durch bundes‑, landes‑ oder kommunalrechtliche Vorschriften geschützter Merkmale berücksichtigt oder abgelehnt.
