Field Services Audio Visual Technician, Mexico City, Ciudad de Mexico, Mexico

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Field Services Audio Visual Technician

Monte Pelvoux 210 Mexico City

Job Summary

The Field Services Audio Visual Technician provides onsite technical support for

conference room technologies, collaboration platforms, audio visual systems, end-user

devices, and workplace technology infrastructure. This role is responsible for the

installation, configuration, troubleshooting, maintenance, and operational support of

audio visual equipment. The technician ensures reliable technology performance, delivers

excellent customer service, and minimizes disruption to business operations.

Experience : 4 to 8 years

Key Responsibilities

· Audio Visual & Collaboration Support

· Support and maintain audio visual conferencing systems, telepresence solutions,

· meeting room panels, and collaboration technologies.

· Troubleshoot and resolve audio, video, display, microphone, camera, and

· connectivity issues.

· Provide break-fix support for conference room equipment and integrated AV

· systems.

· Test video conferencing rooms before scheduled meetings, executive presentations,

· and business events.

· Configure and support Microsoft Teams Rooms and other collaboration platforms.

· Provide technical support for live events, executive presentations, town halls, and

· hybrid meetings.

· Coordinate with vendors and third-party service providers for escalations,

· equipment repairs, and replacements.

· Troubleshooting knowledge on network related issues

· Experience working on Crestron, Cisco, Poly gears and able to troubleshoot device

· functions

· Provide onsite support for local infrastructure, network equipment, and workplace

· technology devices.

· Maintain accurate records of incidents, service requests, equipment changes, and

· completed activities.

· Follow established service procedures, security requirements, safety standards,

· and agreed service-level timelines.

Skills & Experience

· Hands-on experience supporting audio visual systems, conference rooms, and

· workplace technologies.

· Strong knowledge of Microsoft Teams Rooms, video conferencing platforms,

· cameras, microphones, displays, and control panels.

· Experience troubleshooting computers, operating systems, software applications,

· and peripheral devices.

· Strong problem-solving, communication, customer service, and coordination skills.

· Ability to support business events and quickly resolve technical issues with minimal

· operational disruption.

· Ability to work independently and collaborate effectively with users, internal teams,

· vendors, and service providers.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant we believe than our culture make us stronger!

Join us now!

#BeCognizant #IntuitionEngineered

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.