MS Dynamic 365 Project Manager, Singapore,SG, Singapore, Singapore

Project Manager (Microsoft Dynamics 365 Customer Insights)

Position: Project Manager – Microsoft Dynamics 365 Customer Insights

Project

Implementation, Migration, Licensing and Support of the Alumni System based on Microsoft Dynamics 365 Customer Insights, Dataverse, Power Platform and Power Pages.

Role Summary

The Project Manager Consultant will be responsible for managing the end-to-end delivery of the Alumni System implementation. The consultant will serve as the primary point of contact between business stakeholders, vendor teams, and technical resources to ensure successful project delivery within scope, budget, timeline, and quality expectations.

The Project Manager will oversee project planning, requirements management, solution delivery, system integration, data migration, testing, deployment, training, and transition to operations.

Key Responsibilities

Project Management

Lead the overall implementation and rollout of the Alumni System.
Develop and maintain detailed project plans, schedules, milestones, risk registers, and issue logs.
Monitor project progress and provide weekly status reports.
Manage project scope, deliverables, dependencies, and change requests.
Facilitate project steering committee and working group meetings.
Track project budget, resource utilization, and vendor performance.

Stakeholder Management

Act as the primary liaison between RP stakeholders, OSG, OIS, vendors, and technical teams.
Conduct stakeholder engagement, requirements workshops, and project updates.
Manage communication plans and escalation processes.
Coordinate user acceptance and business sign-offs.

Solution Delivery Oversight

Oversee deployment of:
- Microsoft Dynamics 365 Customer Insights
- Dynamics 365 Customer Insights – Journeys (Marketing)
- Microsoft Dataverse
- Power Platform
- Power Pages
- Integration with Student System systems
Ensure solution architecture aligns with business requirements and security standards.

Data Migration & Testing

Manage migration of alumni records and related information.
Coordinate SIT, UAT, security testing, and production readiness activities.
Ensure successful execution of migration rehearsals and go-live activities.
Validate issue resolution prior to deployment.

Governance & Compliance

Ensure project compliance with RP policies, IM8 requirements, ICT governance processes, and security standards.
Oversee documentation, audit requirements, and knowledge transfer.
Monitor project risks and implement mitigation measures.

Transition & Support

Coordinate post-go-live support and warranty activities.
Ensure successful handover to the application maintenance and support team.
Manage service transition and operational readiness.

Required Qualifications

Degree in Information Technology, Computer Science, Engineering, or related discipline.
PMP, PRINCE2 Practitioner, or equivalent Project Management certification preferred.
Agile and/or Scrum certification preferred.

Experience

Minimum 7 years of project management experience in enterprise IT projects.
Minimum 5 years of experience delivering Microsoft Dynamics CRM/Dynamics 365 projects.
Proven experience implementing Microsoft Dynamics 365 Customer Insights or CRM solutions.
Experience managing system integration, data migration, and cloud-based solutions.
Experience delivering projects in higher education, public sector, or large enterprise environments is preferred.

Technical Knowledge

Strong understanding of:

Microsoft Dynamics 365 Customer Insights
Dynamics 365 Customer Insights – Journeys
Microsoft Dataverse
Power Platform
Power Apps
Power Automate
Power Pages
Microsoft Azure Services
API Integration
Data Migration Methodologies
Identity and Access Management

Skills

Project Governance
Stakeholder Management
Vendor Management
Risk & Issue Management
Budget Management
Requirements Gathering
Communication & Presentation Skills
Leadership and Team Coordination

Preferred Experience

Experience implementing systems involving:

CRM and Customer Engagement Platforms
Alumni Management Systems
Marketing Automation
Event Management Solutions
Identity Management Solutions
Microsoft Cloud Technologies

Deliverables

Project Charter
Project Management Plan
Requirements & Scope Documentation
Risk & Issue Registers
Weekly Project Status Reports
Test Plans & Results
Migration Plan & Reports
Go-Live Readiness Assessment
Operations Handover Documents
Project Closure Report

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
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