Ignition Lead support Engineer - Remote, Mississauga,ON-W Credit Av, Ontario, Canada

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

About Us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

About Cognizant’s IoT Practice:

Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things—but with it, our modern connected products facilitate a unified way of life enjoyed by all.

Roles and Responsibilities:

Act as the primary support contact for production issues across Ignition and IIoT systems
Troubleshoot incidents across the full stack:
- Shop-floor devices → OPC-UA/Kepware → Ignition → MQTT/Kafka → Cloud
Monitor and resolve issues impacting:
- Data availability, latency, and integrity
- Gateway performance and connectivity
Handle incidents via ITSM tools (ServiceNow/Jira) with SLA adherence
Perform Root Cause Analysis (RCA) and implement preventive measures
Support multi-site and multi-gateway environments (local + cloud gateways)
Administer Ignition Gateway (Edge & Enterprise deployments):
- Installation, upgrades, patching, and configuration
Manage Tag historian and store-and-forward systems, Alarms, reports, transaction groups, and MES modules
Monitor Gateway CPU, memory, tag execution rates, OPC connections and tag health
Perform Backup & disaster recovery drills
System audits and performance optimization
Support PLC/DCS integrations via OPC-UA, Modbus, DNP3, and other industrial protocols
Maintain and troubleshoot database connections (MS SQL Server, MySQL, Oracle, PostgreSQL)
Collaborate with network engineers to maintain firewall rules, VPN tunnels, and VLAN segmentation for OT/IT networks
Assist in integrating Ignition with ERP/MES systems (SAP, Oracle, Plex) via REST/SOAP APIs
Develop and maintain Python scripts within Ignition for automation, data processing, and alarm management
Create and modify Perspective/Vision screens for operational dashboards and operator displays
Build and maintain transaction groups, named queries, and stored procedures for historian data
Partner with process engineers and plant operators to gather requirements and implement improvements
Participate in change management processes and ensure proper testing before production deployments
Contribute to on-call rotation for 24/7 production support coverage

Required Skills & Experience:

7+ years of hands-on experience with Inductive Automation Ignition (v8.x)
Proficiency in Python scripting within the Ignition environment
Strong understanding of industrial communication protocols: OPC-UA, Modbus TCP/RTU, DNP3, MQTT
Experience with relational databases: SQL Server, MySQL, or PostgreSQL (query writing, stored procedures)
Familiarity with PLC/DCS platforms (Allen-Bradley, Siemens, Schneider, Honeywell, DeltaV)
Working knowledge of networking fundamentals: TCP/IP, VLANs, firewalls, and OT/IT convergence
Experience working in a production or manufacturing plant environment
Ignition Core Certification
Experience with Ignition MES, Sepasoft modules (OEE, SPC, Track & Trace)
Knowledge of ISA/IEC 62443 cybersecurity standards for Industrial Control Systems
Knowledge of ISA-95, ISA-88 architectures
Familiarity with CI/CD pipelines and DevOps practices applied to OT/SCADA environments
Experience with cloud-connected SCADA or IIoT architectures (AWS, Azure IoT, MQTT Sparkplug B)
Exposure to historian platforms such as OSIsoft PI, Canary, or InfluxDB
Experience with multi-site IIoT deployments, OEE and manufacturing KPIs

Compensation: - Base + COLA and this position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Application will be accepted by 10/8/2026

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.